Help needed : Uploading using easily.co.uk as a host

[bobmurden]

Since easily.co.uk upgraded all their clients onto a new system I can get FTP access using CoreFTP but I cant get Xara to talk to the easily server and upload sites

All I get is an FTP timeout error when I try to upload or explore the webspace

I'll ask here first as easily support is pretty flaky at the best of times

Bob

[gwpriester]

Make sure you are publishing to the the correct sub-folder. When you set up the publish parameters in Website Properties > Publish > Other Host Settings, if you click Explore Web Space to you see your files?

[Egg Bramhill]

Bob, the server will automatically have many folders pre-loaded. Depending on your host you need to load your site into a specific folder, with mine it's named public_html, so to publish from Xara into the root directory I need to add public_html into the sub folder field. If I want to publish to a sub-folder I need to put public_html/sub-folder-name into the sub folder field. If the sub folder doesn't exist Xara asks you do uou want to create one.

I don't know the name of the folder Easily requires, but if you can use your ftp program this will show you the name.

[bobmurden]

Hi..
It used to choose the /website folder by default when you didnt specify an upload path but now its called /public which I assume it requires.
I've tried all ways but don't get an error code back, just a time out.
The new easily web portal is a nightmare to navigate round.
I'll keep on trying

[Egg Bramhill]

You need to contact Easily support for this information

[bobmurden]

They answered today after waiting 50 minutes
They have no answers to this.
I tried another host and that worked fine.