Hi Admins,
I have XPG 12 and wish, for no cost, to upgrade to XPG15.
This has been out since Dec 15 (yet I only found out about it in March - very strange - no MAGIX promo emails to advise, no internal program advisories till now..).
I have a year's worth of free updates since purchasing the product and hope this includes the upgrade to 15.

I click 'Check for updates' and version 12 tells me it's up to date... not very helpful.
I got a one-time only promo in the program telling me it's $39 to upgrade (limited time only)... not very helpful.
I submitted a ticket about all this Friday 09 Mar
Still haven't heard back from Xara.
They sent an email advising I can check the status of the ticket, here... but cannot because when I follow that link it tells me I must login - fair enough, except there is NO place on support.xara to sign up or login. I signed up to the service center but this didn't help in this instance.

Please advise - how can I login to check the status of my ticket.
If no one's looked at my ticket - why on earth not...
XPG15 has features that I want to make use of, but more importantly is 64Bit and XPG12 is buggy and very (too) limited in its export capabilities, so I really hope I can do exports in XPG15 that fail with errors in XPG12.

Can I upgrade to XPG15 for no cost and if so, how.

Thank you,
Jason