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  1. #1
    Join Date
    Apr 2017
    Location
    NJ, near Princeton Univ (USA), midway between NYC and Philly
    Posts
    49

    Default Designer Pro X - You Must Be Online to Use This Feature

    Greetings --

    I ran into an issue that's a first for me with Xara products: it seems that my copy of Designer Pro X (365: version 15.0.0.52427) will not connect online to Xara / Magix servers as of around 12:00AM EST, 3/13/18. The tab for the Local Designs gallery has "(Offliine)" appended to the tab title, and when I check for updates (Help/Check for updates...), there's a blink, a long pause, and then I get the error message indicating "You must be online to use this feature".

    I've verified that I am, in fact, online: I opened email and several web pages before and after attempting the online activity with Designer Pro. I shut down the program and restarted. I rebooted and restarted. No change in results. I checked my account status on Magix.com, and it noted that the v15 version of Pro X365 was activated on my laptop on 3/8/18. The Pro X365 license is "valid until: unlimited", and the update guarantee shows good until 8/6/18.

    Yet...I cannot get the application to be "online". Note: this WAS online earlier today. I've made NO changes in firewall or any kind of security in recent weeks.

    Any thoughts / suggestions would be most appreciated!

    Thanks,
    Jon

  2. #2
    Join Date
    Jan 2001
    Location
    East Sussex, England
    Posts
    1,981

    Default Re: Designer Pro X - You Must Be Online to Use This Feature

    Misleading, it was probably the Magix server that was offline as you weren't the only one.
    Christine

    Software: XDPX9, WD9,WD10,XDPX10,WD11,XDPX11,XDP365

  3. #3
    Join Date
    May 2015
    Posts
    290

    Default Re: Designer Pro X - You Must Be Online to Use This Feature

    Hi jonstrong,

    Thank you for reporting this to us, we've passed it on and trying to get this fixed ASAP!

    To see my original post see here - https://www.talkgraphics.com/showthr...Xara-Servers#3

    Thanks,
    Ben

  4. #4
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    18,459

    Default Re: Designer Pro X - You Must Be Online to Use This Feature

    Your link only leads to a 404 page Ben.
    Egg

    Intel i7 - 4790K Quad Core + 16GB Ram + 232 GB SSD
    Xara Designer Pro X 16

  5. #5
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    8,535

    Wink Re: Designer Pro X - You Must Be Online to Use This Feature

    Quote Originally Posted by Egg Bramhill View Post
    Your link only leads to a 404 page Ben.
    Egg, try https://www.talkgraphics.com/showthr...f-Xara-Servers
    Ben was aiming https://www.talkgraphics.com/showthr...389#post590389.

    Acorn
    Acorn - My currently active Xara software: occasionally serviced XDPX, purposely unserviced XDPX12 & XDPX11 (32/64-bit), unserviced XWD Premium 15 & 12, XPGD10, X3D7 and lots of 'permanently-owned' licences back through time (to CC's Artworks)

  6. #6
    Join Date
    Apr 2017
    Location
    NJ, near Princeton Univ (USA), midway between NYC and Philly
    Posts
    49

    Default Re: Designer Pro X - You Must Be Online to Use This Feature

    Quote Originally Posted by Ben.Moses View Post
    Hi jonstrong,

    Thank you for reporting this to us, we've passed it on and trying to get this fixed ASAP!

    To see my original post see here - https://www.talkgraphics.com/showthr...Xara-Servers#3
    Thanks Ben. Seems that the servers are back online at this point.

  7. #7
    Join Date
    Apr 2017
    Location
    NJ, near Princeton Univ (USA), midway between NYC and Philly
    Posts
    49

    Default Re: Designer Pro X - You Must Be Online to Use This Feature

    BTW: while the servers are apparently online, I was surprised that it took quite a long time to download assets to a local copy. It seems like the bandwidth allocated to these downloads must be very low.

  8. #8
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    8,535

    Default Re: Designer Pro X - You Must Be Online to Use This Feature

    Quote Originally Posted by jonstrong View Post
    BTW: while the servers are apparently online, I was surprised that it took quite a long time to download assets to a local copy. It seems like the bandwidth allocated to these downloads must be very low.
    i found the servers came back but it took a long time for the services to recover.

    Acorn
    Acorn - My currently active Xara software: occasionally serviced XDPX, purposely unserviced XDPX12 & XDPX11 (32/64-bit), unserviced XWD Premium 15 & 12, XPGD10, X3D7 and lots of 'permanently-owned' licences back through time (to CC's Artworks)

 

 

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