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  1. #1
    Join Date
    Mar 2017
    Posts
    6

    Default Can't access online library in Web Designer Premium 15

    Pretty disappointing . . . I can't access the online library in my new Web Designer Premium 15 just purchased a few days ago. I've searched other threads and I have done everything!!

    Click image for larger version. 

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    1) Made sure my Windows 7 machine was up to date!!
    2) Made sure IE 11 (64) was installed and up to date!!
    3) Tried to run the Web Designer software as administrator!!

    No go :-(

    The program runs but I can't access the online library so it's totally empty.

    funny thing is my Web Designer 11 works perfectly. :-(
    Last edited by glenndelaune; 13 March 2018 at 03:42 AM.

  2. #2
    Join Date
    Jan 2001
    Location
    East Sussex, England
    Posts
    1,981

    Default Re: Can't access online library in Web Designer Premium 15

    Misleading, it was probably the Magix server that was offline as you weren't the only one.
    Christine

    Software: XDPX9, WD9,WD10,XDPX10,WD11,XDPX11,XDP365

  3. #3
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    8,541

    Default Re: Can't access online library in Web Designer Premium 15

    I have had problems to and I think it is better raised in the Dear Xara Foum:

    https://www.talkgraphics.com/showthr...f-Xara-Servers

    It is a fail for me with v15, v12 & v11.

    Acorn
    Acorn - My currently active Xara software: occasionally serviced XDPX, purposely unserviced XDPX12 & XDPX11 (32/64-bit), unserviced XWD Premium 15 & 12, XPGD10, X3D7 and lots of 'permanently-owned' licences back through time (to CC's Artworks)

  4. #4
    Join Date
    May 2015
    Posts
    290

    Default Re: Can't access online library in Web Designer Premium 15

    Hi glenndelaune,

    Thank you for reporting this to us, we've passed it on and trying to get this fixed ASAP!

    To see my original post see here - https://www.talkgraphics.com/showthr...Xara-Servers#3

    Thanks,
    Ben

  5. #5
    Join Date
    Mar 2017
    Posts
    6

    Default Re: Can't access online library in Web Designer Premium 15

    Quote Originally Posted by Christine Farrelly View Post
    Misleading, it was probably the Magix server that was offline as you weren't the only one.
    I remember you. You helped me when I first got 11. Thank you. You mean you haven't been able to access the Online Content Library since version 11???

  6. #6
    Join Date
    Mar 2017
    Posts
    6

    Default Re: Can't access online library in Web Designer Premium 15

    Quote Originally Posted by Acorn View Post
    I have had problems to and I think it is better raised in the Dear Xara Foum:

    https://www.talkgraphics.com/showthr...f-Xara-Servers

    It is a fail for me with v15, v12 & v11.

    Acorn
    Acorn sorry, you are the one I remember, not Christine. You're the one that was so helpful so Thank you for that.

  7. #7
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    8,541

    Default Re: Can't access online library in Web Designer Premium 15

    Quote Originally Posted by glenndelaune View Post
    Acorn sorry, you are the one I remember, not Christine. You're the one that was so helpful so Thank you for that.
    Glenn, that is kind of you,
    Acorn
    Acorn - My currently active Xara software: occasionally serviced XDPX, purposely unserviced XDPX12 & XDPX11 (32/64-bit), unserviced XWD Premium 15 & 12, XPGD10, X3D7 and lots of 'permanently-owned' licences back through time (to CC's Artworks)

  8. #8
    Join Date
    Mar 2017
    Posts
    6

    Default Re: Can't access online library in Web Designer Premium 15

    UPDATE!! Well I finally was able to install IE 11 on my machine and the catalog is working now. Problem is all of the templates have a BUY NOW banner on them. When I click on that it says that all of those templates are included in the full version of the software. I'm confused about that because I thought I had the full version. Isn't Web Designer Premium 15 the full version?? I had The full version of Web Designer Premium 11 and I upgraded to Premium 15 for $99.00. What am I missing here??

  9. #9
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    8,541

    Default Re: Can't access online library in Web Designer Premium 15

    Quote Originally Posted by glenndelaune View Post
    UPDATE!! Well I finally was able to install IE 11 on my machine and the catalog is working now. Problem is all of the templates have a BUY NOW banner on them. When I click on that it says that all of those templates are included in the full version of the software. I'm confused about that because I thought I had the full version. Isn't Web Designer Premium 15 the full version?? I had The full version of Web Designer Premium 11 and I upgraded to Premium 15 for $99.00. What am I missing here??
    Glenn, you are missing a reliable registration service from Xara/Magix. You have to raise a Ticket with them to resolve this unfortunately.

    Acorn
    Acorn - My currently active Xara software: occasionally serviced XDPX, purposely unserviced XDPX12 & XDPX11 (32/64-bit), unserviced XWD Premium 15 & 12, XPGD10, X3D7 and lots of 'permanently-owned' licences back through time (to CC's Artworks)

  10. #10
    Join Date
    Jun 2017
    Location
    Georgia
    Posts
    172

    Default Re: Can't access online library in Web Designer Premium 15

    Hello Glenn, I had the same "Buy Now" difficulty. As Acorn advised, I raised a Ticket and was sent a link that did the trick. By the way, I am running Windows 10.

    bob

 

 

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