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  1. #1
    Join Date
    Apr 2014
    Posts
    16

    Default Are Xara still trading?

    I raised a support ticket nearly three weeks ago, I received the auto response with a reference and I have emailed multiple times (leaving the reference intact).

    No response at all?

    My mailbox is working as it should and I am checking my SPAM folders. I understand the desire for companies to be 'online only' but the lack of a phone number (that is ever answered) is incredibly frustrating.

  2. #2
    Join Date
    Jul 2010
    Location
    England
    Posts
    1,130

    Default Re: Are Xara still trading?

    The fact they've not responded hopefully means they are busy rather than an indication the company has stopped trading. Xara have been fairly recently going through some organisational and support changes (which is no excuse), but may account for their apparent tardiness.

    With luck someone here on the forum will give them a nudge.
    Jon (Jono) Xara Photo & Graphic Designer 19.0.0.64329 DL x64 May 19 2022

  3. #3
    Join Date
    Feb 2007
    Location
    UK
    Posts
    21,283

    Default Re: Are Xara still trading?

    according to companies house 'the xara group limited' are alive and kicking

  4. #4
    Join Date
    Jul 2017
    Posts
    29

    Default Re: Are Xara still trading?

    Hi,

    Yes, we're still here Please could you give your ticket ID and I'll get it looked into for you.

    Thanks,
    Stephen

  5. #5
    Join Date
    Sep 2017
    Posts
    11

    Default Re: Are Xara still trading?

    Stephenh,

    If you are monitoring this, I also have a ticket outstanding, been several days and zero from Xara.

    It is: DKX-358-86238 and I would greatly appreciate your help. Rob was asking for the ticket but hasn't picked up my reply as yet.

    Update: Xara have just replied, all good! thanks.

    Thank you,
    Jason.
    Last edited by JasonG; 15 March 2018 at 01:31 PM.

 

 

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