Help with Designs Content - It is All Blank?

**Acorn** · 09 February 2018, 07:46 PM

Originally Posted by Bassman

Thank you. I can not find design content on this disc or the previous version disc either. I was under the impression that the program downloaded the content automatically.
I just want to make sure before I spend the money to upgrade that I should or should not have access to the material that has been in Xara for years. I am just kind of confused here and need to get some work done. Thanks.

I would raise a Ticket with Xara - https://support.xara.com/index.php?/Tickets/Submit - Using a product, and describe what you expect and what you are getting.

Acorn

**Bassman** · 09 February 2018, 07:52 PM

I did but of course this is Friday and I probably will not hear from them until next week sometime. I just want to understand the role of the subscription service. Does my $99 upgrade really mean access to the photo widget I just used a few weeks ago? Or the website templates? These things used to be part of your purchase. Are they now only purchased for the length of time you keep the subscription alive?

I see it as a waste to upgrade just for the design templates or photo widgets when it feels like I own them already! At least for the past 6 versions... Frustrated that I do not know the answers and can not work either.

**Acorn** · 09 February 2018, 10:13 PM

Originally Posted by Bassman

I did but of course this is Friday and I probably will not hear from them until next week sometime. I just want to understand the role of the subscription service. Does my $99 upgrade really mean access to the photo widget I just used a few weeks ago? Or the website templates? These things used to be part of your purchase. Are they now only purchased for the length of time you keep the subscription alive?

I see it as a waste to upgrade just for the design templates or photo widgets when it feels like I own them already! At least for the past 6 versions... Frustrated that I do not know the answers and can not work either.

I keep my old versions loaded so I can access their content, if needed.

We have bashed our gums on what to do to keep full access after support expiry in TG. A pity you didn't catch any of it sooner.

Acorn

**Bassman** · 10 February 2018, 04:38 AM

I wish I had known it was going to be an issue. I don't use the program on a regular basis so it is not always on my radar. So it sounds like I need to upgrade to get the content working again.

**Acorn** · 10 February 2018, 08:01 AM

Originally Posted by Bassman

I wish I had known it was going to be an issue. I don't use the program on a regular basis so it is not always on my radar. So it sounds like I need to upgrade to get the content working again.

That seems so unfair. Ping Xara as it can't be that callow. There must be something we are missing.

Acorn

**Bassman** · 10 February 2018, 01:18 PM

I have tried to load the content from three install discs (v9, v11,v10) with nothing to find. I had a backup hard drive with my OS which had the content in the Caches folder. I copied that content and replaced what I have now. When I get into the program the folders appear but when I try to open or add a website template nothing happens. It is like everything is locked down. Normally I would not be on a time crunch but I was supposed to work on this website yesterday and do not want to wait until next week when I get the first vague response from support which will start the e-mail back and forth scenario.

I am not a huge fan of this company but I am kind of stuck. Not a huge deal though. I can spend the year trying to get them to improve the export feature I mentioned last year!

**Britangie1** · 10 March 2018, 02:11 PM

I'm having the same issue -so my templates etc are empty and nothing in the designer gallery. In my old version of web designer I never had this problem