Help with Designs Content - It is All Blank?

[Acorn]

I wish I had known it was going to be an issue. I don't use the program on a regular basis so it is not always on my radar. So it sounds like I need to upgrade to get the content working again.

That seems so unfair. Ping Xara as it can't be that callow. There must be something we are missing.

Acorn

[Bassman]

I have tried to load the content from three install discs (v9, v11,v10) with nothing to find. I had a backup hard drive with my OS which had the content in the Caches folder. I copied that content and replaced what I have now. When I get into the program the folders appear but when I try to open or add a website template nothing happens. It is like everything is locked down. Normally I would not be on a time crunch but I was supposed to work on this website yesterday and do not want to wait until next week when I get the first vague response from support which will start the e-mail back and forth scenario.

I am not a huge fan of this company but I am kind of stuck. Not a huge deal though. I can spend the year trying to get them to improve the export feature I mentioned last year!

[Britangie1]

I'm having the same issue -so my templates etc are empty and nothing in the designer gallery. In my old version of web designer I never had this problem