I have a domain purchased from and hosted by Xara. When I recently tried to publish changes to my website created in Web Designer 365, I had an error message saying there was insufficient space as I had nearly reached my storage limit of 500Mb.

I raised a ticket last Tuesday asking how I could increase my storage space but have not yet received a reply. As I really need to do the update soon, I decided to buy the Premium version of Web Designer as it has a 2GB limit.

Having installed and registered the Premium version, I opened by website file and tried to publish it but I still received the insufficient space message.

I'm hoping I have done something wrong because I would hate to think I have paid to upgrade to Premium for no reason.

Can anyone help please?

Jenny