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  1. #11
    Join Date
    Jul 2015
    Location
    Currently New York State
    Posts
    774

    Default Re: XPGD 15 - Major error - resizing font

    Ron,

    If you go to https://support.xara.com and log in, you can submit a ticket to support. This way Xara is directly notified of a problem and I think it would have a better chance of being address.

    Ray

  2. #12

    Default Re: XPGD 15 - Major error - resizing font

    Quote Originally Posted by ernie-f View Post
    I think for the future it is better to choose an other software and let go Xara/Magix where they will go...
    I have and use AD (among other vector design software). But like Ron, XDP is still (normally) my first choice. But v.15 & somewhat v.12 simply are not fit for purpose—certainly not my purpose. So this year's advertising I do for clients was all done in AD.

    I don't find AD as speedy to design with. It does, however, have (along with CorelDraw) the best OT Feature support available. And much of what I do all revolves around fonts (though unlike this thread, I rarely distort a font) and PDFs for placing in other software. The ads I do this time of year are supplied as PDFs and so unlike last year where I did the majority in XDP and some in AD, I did them all in AD this go round.

    If Xara products are going to have a future in design & print, both XDP's capabilities and price need altering. Else Xara needs to extend P&GD's print/design capabilities to equal XDP's completely. They also need to fix stupid, forever-lasting issues, past and current bugs, add features ad nauseam.

    And they need to do it in a hurry. None of this trickle-down and be satisfied with what we give you crapola.

  3. #13

    Default Re: XPGD 15 - Major error - resizing font

    Quote Originally Posted by RKissane View Post
    Ron,

    If you go to https://support.xara.com and log in, you can submit a ticket to support. This way Xara is directly notified of a problem and I think it would have a better chance of being address.

    Ray
    Okayyyy well now I can't log in because i click "forgot password" then it asks to log in to my magix account. Then I go back and it still says to log in, so I use the same password and it doesn't work. Any help on what to do from here?


    (Sheez, website!)
    Ron Cavagnaro

  4. #14
    Join Date
    Feb 2007
    Location
    UK
    Posts
    21,283

    Default Re: XPGD 15 - Major error - resizing font

    click 'lost password' - it will email you instructions - if you didn't use same email an no longer have access to it I think you have to contact magix direct by phone... or maybe someone like Gary P or Rob will pick it up here
    -------------------------------
    Nothing lasts forever...

  5. #15
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    41,487

    Default Re: XPGD 15 - Major error - resizing font

    BTW Xara have logged this stretching issue as a bug.

  6. #16

    Default Re: XPGD 15 - Major error - resizing font

    Quote Originally Posted by gwpriester View Post
    BTW Xara have logged this stretching issue as a bug.
    thanks! I wish I could log in to report this stuff on the site...

    So if they fix this will I have to pay for the update ? Thanks!
    Ron Cavagnaro

  7. #17
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    41,487

    Default Re: XPGD 15 - Major error - resizing font

    If you have the "update service" then it will be free.

  8. #18

    Default Re: XPGD 15 - Major error - resizing font

    Quote Originally Posted by gwpriester View Post
    If you have the "update service" then it will be free.
    How do I know if i have it or not? I bought the upgrade from the humble bundle. It would be pretty ridiculous to have to pay money to have a normal operation of the standard functions that I already have in Xara 7....... I hope I can upgrade for free if the bug fix comes out. Thanks!

    Also I can't seem to log in to xara for reporting bugs. It redirects me to magix, and then asks for my magix account, I put it in, and then it goes back to the xara support page without it logged in....?
    Ron Cavagnaro

  9. #19
    Join Date
    Jul 2015
    Location
    Currently New York State
    Posts
    774

    Default Re: XPGD 15 - Major error - resizing font

    Ron,

    As I understand since V12 so it should still apply to V15, they are only sold with the upgrade service. No other option available.

    Ray

  10. #20

    Default Re: XPGD 15 - Major error - resizing font

    Quote Originally Posted by RKissane View Post
    Ron,

    As I understand since V12 so it should still apply to V15, they are only sold with the upgrade service. No other option available.

    Ray
    interesting. So is there a way to see if I am signed in to the upgrade service? It kind of blows my mind that I would have to pay for a bug for functions that should already be functioning properly.....
    Ron Cavagnaro

 

 

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