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  1. #11
    Join Date
    Nov 2000
    Location
    Vancouver Island, British Columbia, Canada
    Posts
    113

    Default Re: Photo & Graphic Designer Updated

    Quote Originally Posted by Saz View Post
    Hi all,

    I've just upgraded to this latest version and appear to have lost the ability to export in PDF format, despite there being an "Export PDF" option. If I try to use it, the program throws up an error "Internal program error 5107.2.fi.gs". Also, if I try to use "Export As..." there is no PDF option in the dropdown list. Also I have found that I can no longer import PSD files despite the help files telling me I can do it!! If I try, I get a message that says "Can't open that file type".

    Anybody else getting the same or is it just my installation that's corrupt?

    Same results here exactly as you've described with update to PGD 64. Ran as administrator after installing and a couple more times since. 'Save as Type', 'Settings', 'Export', 'Cancel' are all non functional in the 'Export PDF' option.

    Cannot import PSD via File > Import or drag and drop.

    Julia

  2. #12
    Join Date
    Jun 2005
    Location
    Kent, UK
    Posts
    119

    Default Re: Photo & Graphic Designer Updated

    Quote Originally Posted by julia View Post
    Same results here exactly as you've described with update to PGD 64. Ran as administrator after installing and a couple more times since. 'Save as Type', 'Settings', 'Export', 'Cancel' are all non functional in the 'Export PDF' option.

    Cannot import PSD via File > Import or drag and drop.

    Julia
    So it's not just me then!! Thank you for posting Julia. I'm actually quite relieved as I couldn't for the life of me work out what I was doing wrong. I wouldn't class myself as a computer whiz but I'm no muppet either!!
    Saz ~ Naturally Blonde, Naturally Dizzy!

  3. #13
    Join Date
    Jul 2010
    Location
    England
    Posts
    1,130

    Default Re: Photo & Graphic Designer Updated

    Same error code here (with 64-bit version) - just in case you needed any further confirmation!

    Click image for larger version. 

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    I've also found several old .xar files don't open in the latest update (v15) - I'm just left with a pasteboard. A quick work around so far has been to open in v12 and then export as a .xar file.
    Jon (Jono) Xara Photo & Graphic Designer 19.0.0.64329 DL x64 May 19 2022

  4. #14
    Join Date
    Jun 2005
    Location
    Kent, UK
    Posts
    119

    Default Re: Photo & Graphic Designer Updated

    Just about to use it to design a birthday card. Hopefully I won't come across any other issues!!
    Saz ~ Naturally Blonde, Naturally Dizzy!

  5. #15
    Join Date
    Feb 2007
    Location
    UK
    Posts
    21,283

    Default Re: Photo & Graphic Designer Updated

    sounds to me like the portring across of designer pro features to this latest release of photo and graphics designer has broken the PDF/PSD export/import

    I can't rememnber what PDF features P&G had, but it could certainly import PSD

    I now get these same issues too when I try with the new version

    Quote Originally Posted by saz
    ...there should be no need to run the program as an administrator for it to work properly.
    perhaps... but this is windows being windows, and is to do with the security permissions and protocol settings on a given computer; it's not a xara issue, just something some people have to do, some of the time
    -------------------------------
    Nothing lasts forever...

  6. #16
    Join Date
    Oct 2006
    Location
    StPeters, MO USA
    Posts
    10,819

    Default Re: Photo & Graphic Designer Updated

    I noticed the flip does not work, at least I do not understand how it works at the moment.

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    Larry a.k.a wizard509

    Never give up. You will never fail, but you may find a lot of ways that don't work.

  7. #17
    Join Date
    Jun 2005
    Location
    Kent, UK
    Posts
    119

    Default Re: Photo & Graphic Designer Updated

    Quote Originally Posted by wizard509 View Post
    I noticed the flip does not work, at least I do not understand how it works at the moment.

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    That works fine for me...the exact same way it always has.

    The only issue I've come across so far is the PDF/PSD one.
    Saz ~ Naturally Blonde, Naturally Dizzy!

  8. #18
    Join Date
    Nov 2000
    Location
    Vancouver Island, British Columbia, Canada
    Posts
    113

    Default Re: Photo & Graphic Designer Updated

    I'm not a seasoned PGD user; having only downgraded to 12.7 in June rather than upgrading XDP (or whatever it's called these days). However, I think the update needed more work before release.

    In addition to the pdf export and psd import issues, svg, RAW and Word no longer appear on the File > Import list. Drag and drop produces no results attempting to import .svg and produces 'Can't open this file type' error with docx. I didn't test RAW.

    svg and psd do not appear on the Export list.

    Horizontal/vertical flip work correctly here.

    Julia

  9. #19
    Join Date
    Jun 2005
    Location
    Kent, UK
    Posts
    119

    Default Re: Photo & Graphic Designer Updated

    Quote Originally Posted by julia View Post
    I didn't test RAW.

    Julia
    RAW can be imported and edited, but it does throw up a message saying "No filters that were designed for this type of file have been found. The import will continue using the most compatible filter, although the image may not appear as intended."

    EDIT: Just noticed that it imports them and the files display just fine, it imports them at a much smaller resolution (1024x768 at 96dpi) despite having the option set to import files at their full size. PGD v.12 reduces my files from 180dpi to 96dpi but they are still at the full resolution of 4000x3000
    Last edited by Saz; 27 November 2017 at 01:37 PM.
    Saz ~ Naturally Blonde, Naturally Dizzy!

  10. #20
    Join Date
    Nov 2013
    Location
    Hertfordshire, UK
    Posts
    1,488

    Default Re: Photo & Graphic Designer Updated

    Hi,

    It sounds very much like none of the filters are registered which would cause the problems you are seeing. 9/10 if you close the program down and then right-clicking the program shortcut > Run as Administrator would fix this.

    If this doesn't work then you can try manually registering the filters, this is a little complex to do but I'll try to make it as easy as possible:

    1) Close down Xara

    2) Go to start, type 'CMD', then right-click on the command prompt app > Run as Administrator.

    3) Open the filters folder of Xara, within the installation directory normally located at: C:\Program Files\Xara\Xara Photo Graphic Designer\15\Filters\ENG

    4) Copy the whole path of the filter, for PSD for example: C:\Program Files\Xara\Xara Photo Graphic Designer\15\Filters\ENG\PSDFilter.dll

    5) In CMD type:

    regsvr32 "[right-click and it should paste the path]"

    so it would look like this for example: regsvr32 "C:\Program Files\Xara\Xara Photo Graphic Designer\15\Filters\ENG\PSDFilter.dll"

    Click image for larger version. 

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    (In my image the path is for the 32 bit version of PGD)

    and press enter. You should get a confirmation dialog afterwards that the filter has been registered. The PDF filter is located in the PDFXfilter folder, and is called 'PDFXFilter.dll'.

    Click image for larger version. 

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    Try opening Xara and importing / exporting now.

    Thanks
    Rob
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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