Hello,

I was wondering if anyone would be able to help me. I've submitted a ticket to xara who said that my file needed to be looked at by a developer (and had been assigned to one) as it was pretty unusable and kept crashing. This was a week ago and I've not heard anything back since, despite asking what's happening a couple of times. I really need to publish an update for my website and this is an important time for me where I'm likely to have more customers looking at my broken site!!! I don't know how long it takes for a developer to work through the problems, and whether I am just being impatient or I should have heard something back, but I could really do with an indication of when I'm going to be able to use the software again.

Thank you