Content Catalog Same As Trial

**sevenate9** · 29 December 2017, 12:19 PM

Thanks Gary!

**webmaster** · 02 January 2018, 04:33 PM

Originally Posted by sevenate9

I can login to Magix but not on the xara support site where I can raise the ticket. When I login to Magix to request support it directs me back to xara support site, which is really frustrating. I just want to raise a ticket to them.

Sorry to hear you're having a problem with log in on support.xara.com. If this is still an issue what I recommend is that you send a ticket to sales via xara.com/contact - it doesn't require login and they will forward it to support if they can't answer it themselves.

Kate Moir

**sevenate9** · 03 January 2018, 01:37 AM

Thanks Kate. I have sent mail to Xara. Hopefully to hear from them soon.

**sevenate9** · 04 January 2018, 10:38 AM

Hi All,

I was able to get the content catalog working.Turns out the serial number was not saved locally, to check you have to press Ctrl + Alt + Shift + 1 whilst in the program and it should show the status and the serial number.

Reinstalling the software should do the job.

Thank you for all your help! Great community!

**handrawn** · 04 January 2018, 10:51 AM

thanks for letting us know - glad you got it sorted

**wizard509** · 04 January 2018, 03:11 PM

Glad you got it figured out.

**srgresham** · 04 January 2018, 05:05 PM

Serial number is saved locally and shows registered. Read back on this thread. It seems to be a connection issue between Magix and Xara. And customer service has not contacted me since before Christmas. I'm now going on three months and support has been dismal. It's a wonder this company is still in business.

**srgresham** · 04 January 2018, 05:43 PM

I also can't login to the Xara Online Designer and if I try to reset the password I'm told that my e-mail address is unknown. If I enter the serial number it tells me to enter a valid serial number.