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  1. #11

    Default Re: Content Catalog Same As Trial

    Yeah, been there, done that. I can login to the regular site but not there, so no joy.

    Steve

  2. #12
    Join Date
    Mar 2009
    Posts
    3,119

    Default Re: Content Catalog Same As Trial

    So, you're up a creek w/o a paddle. One of the moderators can hopefully alert one of the Xara devs who can help you out. I'll send a message to Gary Priester with a link to this thread.

  3. #13

    Default Re: Content Catalog Same As Trial

    Thanks!

  4. #14
    Join Date
    Mar 2009
    Posts
    3,119

    Default Re: Content Catalog Same As Trial

    Just sent it. Be aware, though, that it's nighttime in the UK right now so it might take a while.

  5. #15
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    8,535

    Default Re: Content Catalog Same As Trial

    Quote Originally Posted by Boy View Post
    So, you're up a creek w/o a paddle. One of the moderators can hopefully alert one of the Xara devs who can help you out. I'll send a message to Gary Priester with a link to this thread.
    Boy, Gary P is temporarily hors de combat. I've pinged this Thread in the Mods forum.

    Acorn
    Acorn - My currently active Xara software: occasionally serviced XDPX, purposely unserviced XDPX12 & XDPX11 (32/64-bit), unserviced XWD Premium 15 & 12, XPGD10, X3D7 and lots of 'permanently-owned' licences back through time (to CC's Artworks)

  6. #16
    Join Date
    Mar 2009
    Posts
    3,119

    Default Re: Content Catalog Same As Trial

    Thanks for the update.

  7. #17
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    35,655

    Default Re: Content Catalog Same As Trial

    I'll see if someone from Xara can help out here. Check back.
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






  8. #18

    Default Re: Content Catalog Same As Trial

    I'll be waiting. :-)

  9. #19
    Join Date
    Nov 2013
    Location
    Hertfordshire, UK
    Posts
    832

    Default Re: Content Catalog Same As Trial

    Hi,

    Sorry for the delay,

    Sometimes the installation.ini file can get corrupted which can cause this issue. This file contains information that the Content Catalogue passes off to the content servers, and if it's incorrect / incomplete it won't pass back the unlocked content. Try this:

    First of all, please uninstall the program from the system again (using the appropriate Windows function).

    Now please manually delete the "installation.ini" file, which is a configuration file that was created during the first installation procedure. You can find this file in the following location on your hard drive:

    C:\ProgramData\Xara\[program name]\installation.ini

    ***Tip: open windows explorer and type %programdata% in the address bar to jump straight to the programdata folder.***

    Once you have located the "installation.ini" file, just delete it.

    This folder is hidden by default so won't show up if you open your C:\ drive in windows, but rather you'll need to type it in the address bar.

    Once you're done with this procedure, please reinstall and activate the program.

    Please let me know if you get stuck with these instructions

    Thanks
    Rob

  10. #20

    Default Re: Content Catalog Same As Trial

    No joy. Same as ever. Only the free stuff. The installation ini file is "installation_64.ini" on my system. I can find no installation.ini. I assume that's because this is the 64bit version. It was also removed during the uninstall process so I only found it after I reinstalled it.

    Steve

 

 

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