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  1. #1

    Default Content Catalog Same As Trial

    I bought and registered Web Designer Premium after testing the trial version and still have only the trial content. All the premium content is still greyed out. I have read all the threads in this forum and tried all the suggestions to no avail. I'm in the USA and bought the product through Magix as required and it shows as registered both online and in the program. I can login to the Xara website but I can't login to Xara's support. This is somewhat annoying since I can login to both sites with the same username and password but can't get support. What is my next step?

    Steve

  2. #2
    Join Date
    Mar 2009
    Posts
    3,120

    Default Re: Content Catalog Same As Trial

    You need to do two things to download contents:
    1. Go to Help/Download content installer & Pan Studio and run the .exe files.
    2. Open the Local Designs gallery and right-click each of six main folders and select "Download All".

    Depending on the speed of your Internet connection, downloading might take some time.

  3. #3

    Default Re: Content Catalog Same As Trial

    Already ran "Download Content Installer" and I don't know what Pan Studio is. "Download All" in the Local Designs gallery doesn't give me anything but the free samples.

  4. #4
    Join Date
    Mar 2009
    Posts
    3,120

    Default Re: Content Catalog Same As Trial

    Try this: close the program and right-click the program icon and select "Run as administrator". Next try again to download/install contents.

  5. #5

    Default Re: Content Catalog Same As Trial

    As I said, I've read all the other threads on this subject. I've tried that, I've turned off virus and firewall when installing. I uninstalled the trial version, used a registry cleaner to remove the remnants and reinstalled the full version. Everything is updated and registered. What next?

    Steve

  6. #6
    Join Date
    Mar 2009
    Posts
    3,120

    Default Re: Content Catalog Same As Trial

    Do you have access to the Online Content Catalog (Shift+Alt+I)?

  7. #7
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    8,541

    Default Re: Content Catalog Same As Trial

    This sounds like a problem some have had in a bad registration that only Xara can fix.

    Are you able to log in and access https://support.xara.com/index.php?/Tickets/Submit?

    Acorn
    Acorn - My currently active Xara software: occasionally serviced XDPX, purposely unserviced XDPX12 & XDPX11 (32/64-bit), unserviced XWD Premium 15 & 12, XPGD10, X3D7 and lots of 'permanently-owned' licences back through time (to CC's Artworks)

  8. #8

    Default Re: Content Catalog Same As Trial

    Yes. Everything other than trial items are greyed out. If you hover on them they say "buy". The software obviously doesn't recognize that I am registered. This is becoming like a couple of other similar threads and the fix is not going to come from the forums unless someone comes up with something new. If I could contact tech support I would, but they're obviously screwed up too.

    Steve

  9. #9

    Default Re: Content Catalog Same As Trial

    I get a 404 error if I click on the link. I can't login directly because the tech support login won't take my username and password even though the main site does.

    Steve

  10. #10
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    18,461

    Default Re: Content Catalog Same As Trial

    Egg

    Intel i7 - 4790K Quad Core + 16GB Ram + 232 GB SSD
    Xara Designer Pro X 16

 

 

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