Upgraded at Magix site; still cannot access online content

[Windjamer]

I upgraded Web Designer when prompted while trying t access online content yesterday. Today, I am still prompted to upgrade and am unable to get that content. Did I do something wrong when I ordered, or is there a disconnect between Xara and Magix?

[gwpriester]

I have sent a request for clarification to Xara. We probably won't hear back until Monday.

[Windjamer]

Thank you!! Much appreciated.

[Rob-Xar]

Hi Glen,

Sorry to hear you are having problems with the content catalogue, I've sent you an email with some instructions for diagnostic info so we can see what is happening with your computer. Apologies for the inconvenience caused.

Many thanks
Rob

[srgresham]

Yeah, like it helped me. :-(
Rob, I have not heard back from you or Xara for a week. Still no content. I bought through Magix, also, which is why I believe this is the same issue. What next? Please help!

Steve

[Rob-Xar]

Hi,

Apologies, I've been off most this week. I'll chase up and see where your ticket is at.

Thanks
Rob

[srgresham]

Thanks. :-)

[troundy]

I haven't been able to access online content for months. I have sent NUMEROUS emails and support tickets and can't seem to get anyone to fix it. As a long time Xara user, I am extremely disappointed. At this point I would rather have my money back than this worthless program.