Nightmare, cant export to PDF anymore. error 0004

[rsrsrs]

even after new installing
or other simple files
need extrem fast help !!!



and its greyed out ...



1000 thx !

[Boy]

Have you tried this? Close the program and right-click the program icon and select "Run as administrator".

[rsrsrs]

Have you tried this? Close the program and right-click the program icon and select "Run as administrator".

Yes, i installed the 32 bit version.
and run as admin, it works, but i cant export RGB pdf.
all colors are black.

and customer is waiting ..... horror .....

[iamtheblues]

Perhaps uploading the .xar file here for someone to convert it for you might be the answer.
Bob.

[Jagga]

Hi rsrsrs - same problem using Designer Pro x365, although DP9/64-bit will export to PDF. Member (rubiksolver) posted the same problem on 13 June, and I replied to his comment with my own situation. I had contacted Xara support and eventually heard from them. Here is their reply:
-----------------------------------
I heard from Xara Support (June 30):
"We have managed to track the issue down slightly, we know it only occurs with 64 bit programs, which is why the issue doesn't occur with Photo and Graphic Designer, as this is 32 bit.

We are still looking into this, thank you for the information you have supplied, I will pass it along to our developers for them to look into.

I will keep this ticket on hold and reply when we have more information, or a fix for you."
-----------------------------------
I have Xara Xtreme5, Designer Pro versions 6,7,9(64-bit) and have downloaded a trial version of Xara Photo and Graphics 12(32-bit) . All will export to PDF on my Win7/64-bit machine. In my case, it is X365/64-bit that has the problem. Exporting to PDF is very important, in my opinion, and I hope that Xara finds a solution quickly. The problem started suddenly without any hiccups before.

[rubiksolver]

Member (rubiksolver) posted the same problem

Xara responded to me with a similar message. I still can't export from the 64bit version.

[mwenz]

Yes, i installed the 32 bit version.
and run as admin, it works, but i cant export RGB pdf.
all colors are black.

and customer is waiting ..... horror .....

The turn to black thing has been reported. No response from the developers.

Mike

[gwpriester]

I got this response from Support:

We haven’t had any progress tracking the cause down yet, only thing that seems to be in common is that it affects DPX365 64 bit, the 32 bit versions seem fine, everything else, OS, AV, services running all seem to be different. We’re just about to release a patch that has a couple of PDF fixes within and see if maybe that fixes the issues for the users.

[gwpriester]

Owners are permitted to have both versions (32 & 64) installed on the same machine.

So the simplest solution for now is install the 32 version and export your PDF document from the 32-bit version.

When you consider the number of Windows OS being used, the variety of computers and processors, plus shared resources with so many other applications, I am often amazed that anything at works.

[rsrsrs]

to release a patch that has a couple of PDF fixes within and see if

do i have to pay for it?
or a patches free.