@Kate

Seems you don't really read between the lines,though many were very blunt for getting the message across
You didn't communicate about the way you conducting the change in conditions and pricing to your customers.
You don't communicate about upcoming changes or developments but want to listen to us.
Didn't anybody tell you;communication is a two way street.
You don't value us as customers merely as numbers that buy your product.
And in the end you didn't show us anything that validates(read features vs pricing) your attidude by doing so.

Hans