Can't open content catalogue

[yjs]

I've been using XWD premium 365 for a long time without problems and renewed last month. My version is registered. However, suddenly when I click to insert an element from the content catologue or to create a new web from the content catalogue, I get an error message saying "The designs gallery must be enabled to import content. You can switch it on in the 'utilities' > 'galleries' menu." But in that menu the design gallery is checked (I can't uncheck it). I've tried restarting the programme, rebooting, nothing seems to work. Grateful for any suggestions - thanks.

[Acorn]

Does Shift+F10 do anything?

Acorn

[yjs]

Does Shift+F10 do anything?

Acorn

Unfortunately, no...

I thought it could be connected to my internet connection but I'm able to open the content catalogue in P and G on the same machine without problems. Since my pressing need is for a sticker and text panel, I guess I will take from there and paste into my XWD web until I can work out how to solve this.

[Acorn]

Unfortunately, no...
I thought it could be connected to my internet connection but I'm able to open the content catalogue in P and G on the same machine without problems. Since my pressing need is for a sticker and text panel, I guess I will take from there and paste into my XWD web until I can work out how to solve this.

You shouldn't have to solve this; this is an Xara issue as i believe your credentials have not be re-applied correctly despite your renewal.

Raise a ticket with Xara.

As you have had a working application pre-renewal, I have not suggested running as admin but it is worth a try.

Acorn

[yjs]

You shouldn't have to solve this; this is an Xara issue as i believe your credentials have not be re-applied correctly despite your renewal.

Raise a ticket with Xara.

As you have had a working application pre-renewal, I have not suggested running as admin but it is worth a try.

Acorn

Thanks, tried as an admin with no luck. I've used the design gallery a lot since the renewal, and other functions requiring renewal appear to be intact... will try again in a few hours then will indeed submit a ticket.

[yjs]

Oh dear, I thought I'd deactivate then reactivate the programme on this machine to see if that would fix the problem. I got a message saying that my programme had been deactivated, but was able to reopen it without problems and am still getting the same error message.

[yjs]

I'm going to try uninstalling the programme then reinstalling - can someone confirm the best way to save the history of last accessed webs (including backups). Thanks.

[gwpriester]

Have you filed a support ticket at https://support.xara.com ?

[yjs]

Have you filed a support ticket at https://support.xara.com ?

Yes, I just filed one, pointing to this thread.

[gwpriester]

Good. Thanks. Let's hope this gets resolved quickly.