Can't access online content catalog

[Rob-H]

I've recently realised that I can no longer access the Xara online content catalogue. I'm suspicious that it may have been happening since I replaced my home router as if I connect my laptop to the internet using a Wi-Fi hotspot then it connects OK but it just times out when I try to use it at home. I have a support ticket in with Xara support asking if they know of anything that has to be configured in the router for Xara but have not yet had a rely so I thought I'd try here in case anyone had any ideas? I'm wondering whether there is a specific port or ports that needs to be open for the content catalogue to be accessed?

[gwpriester]

Welcome to TalkGraphics Rob

This question came up recently. Have you renewed your subscription to the 365 support? Most Xara programs are now past the time limit. And if you have not renewed then I believe access to the Online Content Catalog is cut off.

I think in the question I saw previously re: this the member had renewed and that was not the case.

[Rob-H]

Thanks for the thought but I don't think it is that as my Xara account says that I still have 18 days left. (As an aside, I can't easily see how to renew my subscription as I am happy to do that?)

Also, I can access the content catalogue OK so long as I go through a Wi-Fi hotspot instead of my home router.

[Boy]

Also, I can access the content catalogue OK so long as I go through a Wi-Fi hotspot instead of my home router.

That could mean that the security software of your router is blocking access to the content catalog.

[Rob-H]

That could mean that the security software of your router is blocking access to the content catalog.

Thanks, I'm guessing that could be the issue but I can't see anything in the router setup that seems to be causing the problem. It is set not to block any services. I do have UPnP turned off but I've tried turning it back on and reinstalling Xara Designer and I still can't access the content catalogue. I'm wondering whether there is some particular port or service that Xara needs to use? Any ideas to try would be very welcome. (I have a Netgear Nighthawk D7800 router).

[Acorn]

Thanks, I'm guessing that could be the issue but I can't see anything in the router setup that seems to be causing the problem. It is set not to block any services. I do have UPnP turned off but I've tried turning it back on and reinstalling Xara Designer and I still can't access the content catalogue. I'm wondering whether there is some particular port or service that Xara needs to use? Any ideas to try would be very welcome. (I have a Netgear Nighthawk D7800 router).

Rob, can you access http://downloadsv12.xara.com/web/catalog/index.html

Acorn