Originally Posted by
mwenz
Options dialog will allow the units to be changed. As well, if there is a bleed amount then that too can affect the export size to PDF (and there is an option in the PDF dialog to include bleed or not).
But also be aware that the people working at OD and FedEx Office can be somewhat dim-witted when it comes to using both their own software and Acrobat. I use a FedEx Office where they are pretty smart, educated in both software packages. But once in a while a newer person doesn't really understand how to set Acrobat to print at 100% and so I walk them through it.
If you didn't give them a PDF but instead gave them an image to print, then likely it is the export dialog for the image that was left at a lower resolution versus the pixel dimensions used.
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