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  1. #1
    Join Date
    Apr 2013
    Location
    Mississippi, USA
    Posts
    184

    Default Script Error on Online Content Catalog - Unable to get property 'trim' of undefined..

    This afternoon started getting an error when using a search in the Online Content Catalog. This error happens in both Designer Pro and Web Designer. On both my desktop and laptop. Coffee with a fellow Xara user this afternoon and he gets the same error:

    An error has occurred in the script on this page

    line: 140
    char: 13
    error: Unable to get property 'trim' of undefined or null references
    code: 0
    Url: http://downloadsv12.xara.com/web/cat...viewer.js?v047

    anyone else getting his or know the solution?

  2. #2
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    21,910

    Default Re: Script Error on Online Content Catalog - Unable to get property 'trim' of undefin

    Sounds like a server error. Try again in a couple of hours
    Egg

    Intel i7 - 4790K Quad Core + 16 GB Ram + NVIDIA Geforce GTX 1660 Graphics Card + MSI Optix Mag321 Curv monitor
    + Samsung 970 EVO Plus 500GB SSD + 232 GB SSD + 250 GB SSD portable drive + ISP = BT + Web Hosting = TSO Host

  3. #3
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    21,910

    Default Re: Script Error on Online Content Catalog - Unable to get property 'trim' of undefin

    Still giving this error
    Egg

    Intel i7 - 4790K Quad Core + 16 GB Ram + NVIDIA Geforce GTX 1660 Graphics Card + MSI Optix Mag321 Curv monitor
    + Samsung 970 EVO Plus 500GB SSD + 232 GB SSD + 250 GB SSD portable drive + ISP = BT + Web Hosting = TSO Host

  4. #4
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    21,910

    Default Re: Script Error on Online Content Catalog - Unable to get property 'trim' of undefin

    And still giving this error.
    Egg

    Intel i7 - 4790K Quad Core + 16 GB Ram + NVIDIA Geforce GTX 1660 Graphics Card + MSI Optix Mag321 Curv monitor
    + Samsung 970 EVO Plus 500GB SSD + 232 GB SSD + 250 GB SSD portable drive + ISP = BT + Web Hosting = TSO Host

  5. #5
    Join Date
    Mar 2009
    Posts
    111

    Default Re: Script Error on Online Content Catalog - Unable to get property 'trim' of undefin

    sorry guys, looking into this error now ...

  6. #6
    Join Date
    Apr 2013
    Location
    Mississippi, USA
    Posts
    184

    Default Re: Script Error on Online Content Catalog - Unable to get property 'trim' of undefin

    working new.

    yesterday's response from Xara for a submitted ticket

    "This error message usually comes up when internet explorer is out of date. Can you try seeing if there are any updates for your IE and if so, install them and try downloading content again."

    don't think that was it.

  7. #7
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    21,910

    Default Re: Script Error on Online Content Catalog - Unable to get property 'trim' of undefin

    Fine here too
    Egg

    Intel i7 - 4790K Quad Core + 16 GB Ram + NVIDIA Geforce GTX 1660 Graphics Card + MSI Optix Mag321 Curv monitor
    + Samsung 970 EVO Plus 500GB SSD + 232 GB SSD + 250 GB SSD portable drive + ISP = BT + Web Hosting = TSO Host

  8. #8
    Join Date
    Mar 2009
    Posts
    111

    Default Re: Script Error on Online Content Catalog - Unable to get property 'trim' of undefin

    Hi guys, this was a temporary problem which was resolved yesterday. Please let us know if you see anything else strange!

    Cheers,
    Marc

 

 

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