Perhaps this is the wrong thread and if so

[LadyMacbeth]

In fairness to the company I wanted to update this thread and let you all know that they did indeed reply to me today and offer to refund the money that I spent on the new version. I declined their offer, but it was made---even though it was well over a week later, you should know that they did respond in the end.

Thank you all for your help. I've enjoyed meeting you and will be sticking around the forum.

Robbi.

[handrawn]

pleasure to meet you, and good to have you here

xara support is good, but not always as fast as some

thanks for letting us know

[iamtheblues]

I wish we could still give "likes" here, the above 2 posts (#21 & #22) would certainly qualify - they both epitomise the spirit of TG.
Bob.

[tivali]

My best guess is that I will end up buying the product again and hoping that I don't have any issues, since support and communication seems lax at best.