Perhaps this is the wrong thread and if so

**LadyMacbeth** · 06 February 2017, 02:23 PM

probably 6-8 months ago when I did a fresh installation, the one that I received from the site was a pro version and now the one that I receive is a trial version from inside my account. That speaks of their having removed the pro version and put in its place a trial version, does it not or am I mistaken in my thinking. I think on the ticket it says that the version 6 servers are no longer available, but I don't know if that is the case.

I simply want to ensure that it is workable. Re the operating system, I won't be installing it on windows 10. I am using 8.1 at the moment on this computer. The windows 10 is the one that I broke LOL and for the record, it did work though it seemed a bit sluggish. I am rolling back most of my windows 10 machines. am not a huge fan, though I expect many of you are.

**handrawn** · 06 February 2017, 03:15 PM

there is only one program per version - it operates in trial mode until you have successfully entered the key [serial number] then it switches to full mode

version 6 is now 12 years old; getting it to work on windows 10 is not guaranteed- I am pleased you were able to do this; in my case there were registration issues, but this may have various causes including simply the version of window 10 in question

with a program this old I would install it in compatibility mode and as administrator

it is possible that administrator rights are blocking the registration of your serial number when you enter it and so the program remains in trial mode - try running the program as administrator if you have not already done so [right click and select from popup menu]

I do not think with a program this old that the serial number or activations would lapse, nor do need to be connected to the internet...

**wizard509** · 06 February 2017, 04:52 PM

Xara support/us seems to be unavailable at the moment don't know about where you are though. When you log in you should be in or go to Xara support (I don't remember if you will need to log n in there also), and able to view (my purchases) there you will find all your purchased products, date purchased/registration date, and serial numbers.
Hopefully you have set up your registration email and user name because you will need them to log in. This may not help, just saying. The information handrawn and Acorn has given you is sound but something does not sound right about your problem but yes you will get a notice about a newer version of the program, that does not mean you have to purchase it's just a notice. Just wondering where you purchased you version? That could make a difference.

**handrawn** · 06 February 2017, 04:58 PM

Larry - I don't see X3d6 anywhere for download on xara's site - and that includes my account where the older programs just have the serial numbers and purchase dates

so I am wondering from where ladymacbeth downloaded version 6 recently? - the system was different back in 2005 and as far as I know the old online system is not accessible anymore; but i could be wrong, could have missed it

ver 6 serial numbers won't work with version 7 of course

**handrawn** · 06 February 2017, 05:07 PM

ok panic over - it is still there - just have to scroll right down to find the link to the old account system [google is my friend

)

but here is what Xara say:

NOTE: Xara 3D 5, Xara Xtreme, Webstyle 4, Menumaker and Menumaker 1.1 should now always be installed from CD. If you cannot locate a CD we might be able to provide a replacement, contact Support.

and there is no serial number for my version 6 - that is only on my CD - so now I am confused ~~as per normal~~ again - must be mi'age

**wizard509** · 07 February 2017, 04:10 AM

handrawn, I think you are correct. I had forgotten that the serial numbers used to be on the CD sleeve. That does present a problem.
So we are back to where was the program purchased and if they cannot furnish the serial no. then I guess she is stuck and may have to upgrade or just plane purchase v7 from Xara. What do you think?

**handrawn** · 07 February 2017, 06:51 AM

maybe the OP will have to wait for Xara support to get back - still not sure where on the Xara system an X3D6 serial number can be downloaded [if at all]

**LadyMacbeth** · 10 February 2017, 01:43 PM

Just noticed -
handrawn--that you asked a question about me and I so rudely did not reply. My bad. As regards where I downloaded it, there is, as noted by othre members of the thread, a link inside your account post purchase that permits you to download a copy of your software. I did so but as you also noted .. version six servers are not available so when I tried to implement the code ( see image) it wouldn't register in the software. Attachment 116159

**handrawn** · 10 February 2017, 06:23 PM

Originally Posted by LadyMacbeth

Just noticed -
handrawn--that you asked a question about me and I so rudely did not reply. My bad. As regards where I downloaded it, there is, as noted by othre members of the thread, a link inside your account post purchase that permits you to download a copy of your software. I did so but as you also noted .. version six servers are not available so when I tried to implement the code ( see image) it wouldn't register in the software. Attachment 116159

well all I can say is that the last time I installed version 6 I was not even connected to the internet - version 6 as far as I know does not require this - it is so old it is pre internet registration

**LadyMacbeth** · 11 February 2017, 06:06 AM

lol well to be honest I give up. I am going to buy the version seven but truthfully I'm a little nervous to do that. if you don't get good communication, you don't hand them more money and hope that changes.. I would like to say a big thank you to all of you for your attempts. Much appreciated .. you are great customer service for the site and the software. It behooves those in charge to appreciate you for doing what they did not.