Perhaps this is the wrong thread and if so

**handrawn** · 05 February 2017, 11:45 PM

if you upgrade version 6 to version 7 then you need your version 6 serial number to get the upgrade discount and the new serial number for version 7 at the lower price - but you do not need version 6 installed on your computer, you just install version 7 and use the new serial number you bought at the discount price

X3D6 is yours forever... but you may have difficulty getting it to work on windows 10 [don't know about windows 8]

afaik X3D7 is also yours forever, but I don't have it to read the EULA [licence]

**LadyMacbeth** · 06 February 2017, 02:23 PM

probably 6-8 months ago when I did a fresh installation, the one that I received from the site was a pro version and now the one that I receive is a trial version from inside my account. That speaks of their having removed the pro version and put in its place a trial version, does it not or am I mistaken in my thinking. I think on the ticket it says that the version 6 servers are no longer available, but I don't know if that is the case.

I simply want to ensure that it is workable. Re the operating system, I won't be installing it on windows 10. I am using 8.1 at the moment on this computer. The windows 10 is the one that I broke LOL and for the record, it did work though it seemed a bit sluggish. I am rolling back most of my windows 10 machines. am not a huge fan, though I expect many of you are.

**handrawn** · 06 February 2017, 03:15 PM

there is only one program per version - it operates in trial mode until you have successfully entered the key [serial number] then it switches to full mode

version 6 is now 12 years old; getting it to work on windows 10 is not guaranteed- I am pleased you were able to do this; in my case there were registration issues, but this may have various causes including simply the version of window 10 in question

with a program this old I would install it in compatibility mode and as administrator

it is possible that administrator rights are blocking the registration of your serial number when you enter it and so the program remains in trial mode - try running the program as administrator if you have not already done so [right click and select from popup menu]

I do not think with a program this old that the serial number or activations would lapse, nor do need to be connected to the internet...

**wizard509** · 06 February 2017, 04:52 PM

Xara support/us seems to be unavailable at the moment don't know about where you are though. When you log in you should be in or go to Xara support (I don't remember if you will need to log n in there also), and able to view (my purchases) there you will find all your purchased products, date purchased/registration date, and serial numbers.
Hopefully you have set up your registration email and user name because you will need them to log in. This may not help, just saying. The information handrawn and Acorn has given you is sound but something does not sound right about your problem but yes you will get a notice about a newer version of the program, that does not mean you have to purchase it's just a notice. Just wondering where you purchased you version? That could make a difference.

**handrawn** · 06 February 2017, 04:58 PM

Larry - I don't see X3d6 anywhere for download on xara's site - and that includes my account where the older programs just have the serial numbers and purchase dates

so I am wondering from where ladymacbeth downloaded version 6 recently? - the system was different back in 2005 and as far as I know the old online system is not accessible anymore; but i could be wrong, could have missed it

ver 6 serial numbers won't work with version 7 of course

**handrawn** · 06 February 2017, 05:07 PM

ok panic over - it is still there - just have to scroll right down to find the link to the old account system [google is my friend

)

but here is what Xara say:

NOTE: Xara 3D 5, Xara Xtreme, Webstyle 4, Menumaker and Menumaker 1.1 should now always be installed from CD. If you cannot locate a CD we might be able to provide a replacement, contact Support.

and there is no serial number for my version 6 - that is only on my CD - so now I am confused ~~as per normal~~ again - must be mi'age

**wizard509** · 07 February 2017, 04:10 AM

handrawn, I think you are correct. I had forgotten that the serial numbers used to be on the CD sleeve. That does present a problem.
So we are back to where was the program purchased and if they cannot furnish the serial no. then I guess she is stuck and may have to upgrade or just plane purchase v7 from Xara. What do you think?

**LadyMacbeth** · 10 February 2017, 01:43 PM

Just noticed -
handrawn--that you asked a question about me and I so rudely did not reply. My bad. As regards where I downloaded it, there is, as noted by othre members of the thread, a link inside your account post purchase that permits you to download a copy of your software. I did so but as you also noted .. version six servers are not available so when I tried to implement the code ( see image) it wouldn't register in the software. Attachment 116159

**handrawn** · 10 February 2017, 06:23 PM

Originally Posted by LadyMacbeth

Just noticed -
handrawn--that you asked a question about me and I so rudely did not reply. My bad. As regards where I downloaded it, there is, as noted by othre members of the thread, a link inside your account post purchase that permits you to download a copy of your software. I did so but as you also noted .. version six servers are not available so when I tried to implement the code ( see image) it wouldn't register in the software. Attachment 116159

well all I can say is that the last time I installed version 6 I was not even connected to the internet - version 6 as far as I know does not require this - it is so old it is pre internet registration

**LadyMacbeth** · 10 February 2017, 01:30 PM

Thank you for all of your help guys. Wizard, I am US based as you guessed and I did get someone from the support to respond and told me to download a trial version of the product and they will give me a code to work with it. I have done that and it's been about 4 days since then and I haven't seen any other response or the code.

I considered buying a third copy but honestly, with no support, I'm concerned about doing that. Insofar as something being wrong with my issue. the support folks told me that the xara 6 servers are no longer available so that explains why they gave me a trial copy and not my real one in my download area. That was the issue. I had purchased the product and when I went to get it and reinstall it, it was a trial versoin not the paid professional one.

I'm considering buying it again and am talking with my company about it as they have concerns about buying from a company with support that takes nearly a week to resolve an issue. My best guess is that I will end up buying the product again and hoping that I don't have any issues, since support and communication seems lax at best. I have worked with this company and purchased their products since like 2009. it's never been like this and I'm truly surprised.