Online Content Catalogue

**arj** · 05 January 2017, 04:45 PM

Although I have a fully paid up 365 'subscription' I'm unable to access a lot of the Online Content Catalogue. It shows a "Buy" button when I try and import something. What do I need to do to get this working?

Andrew

**gwpriester** · 05 January 2017, 06:17 PM

Hi Andrew

That's not right. Have you registered your product? And have you tried turning off the program then right clicking on the program icon and Run as Administrator?

Acorn had a work-around to this but I would file a support ticket at http://support.xara.com

**arj** · 05 January 2017, 06:22 PM

Gary, Yes I believe it is registered as I upgraded when it was released and my details are shown as the Licensee in the About box. I've tried "Run as Administrator" but it makes no difference.

Andrew

**Acorn** · 05 January 2017, 06:35 PM

Originally Posted by gwpriester

Acorn had a work-around to this...

Gary, all that I done earlier was access the content through its URL in a browser, without registration information, so Buy would still appear.

Acorn

**gwpriester** · 05 January 2017, 11:50 PM

OK, then Andrew, best to file a support ticket http://support.xara.com

**tvrslr** · 06 February 2017, 07:55 PM

My program is registered and activated, and I still cannot download the online content to the program. I have tried many times to no avail. I have sent in a support ticket 5 days ago and have not received any response. I cannot even begin to use the program without the content. All the templates that I may want to use say 'buy' . I have already 'bought' the program. Why can I not download the content?