Content Catalog Empty/Hanging?

[Ed S.]

Hello,

Not sure how long this has been happening or if it's since the latest patch, but my content catalog is completely empty. I don't think it's hanging; I can close the window, but nothing appears there. I tried restarting, but not reinstalling as I'd rather avoid that if possible. Internet connection and valid subscription. Anybody else experiencing the same?

[Egg Bramhill]

Is this your downloaded Local Design Gallery Ed?

[Ed S.]

Hey Egg! No, This is just clicking on Insert|From Content Content Catalog... I get nada. Just a blank content catalogue window.

[Egg Bramhill]

Is your content catolog still empty?

[Ed S.]

Is your content catolog still empty?

Yes.

[Egg Bramhill]

Very odd. I've just checked and the catolog is present & correct. I suggest you contact support, it may be something to do with your firewall or AV etc.

[MarcP]

Yes.

Hi Ed, if you can submit a ticket via the support system and let me know the ticket id I'll try to follow it up in there. As Egg suggested, firewall / antivirus issues may be the cause.

Cheers,
Marc