FTP error: Timeout was reached

**Steven Williams** · 02 November 2016, 03:44 PM

I am using WD11 on Windows 8.1. It has been working fine ever since WD11 came out. Now I get the error "FTP error: Timeout was reached" when I try to publish. I can transfer files via Filezilla successfully using the same FTP settings.

Thanks for any help.

**gwpriester** · 02 November 2016, 04:53 PM

Welcome to TalkGraphics

The first thing to always try is close the program, then right click on the program icon and select Run as Administrator. Just do this one time and it will work or it won't. But it is always worth a shot.

If this does not work, how large is your site? And have you Optimized All Photos? Then closed and reopened the program. If you have a lot of photos that have not been optimized this can eat up a lot of available memory and slow things down. And it is always advised to make sure you keep the original photos in a separate location in case at some point you need the originals at the original resolution.

**Steven Williams** · 02 November 2016, 05:21 PM

Hi gwpriester,

I tried both of your suggestions. No luck.
I do notice that when I try to publish I don't see any export activity first. It used to be when I would publish it would do the export website process first before publishing. Now I see no indication of any activity, just a delay of 10 - 15 seconds I think, then the error window pops up.

**gwpriester** · 02 November 2016, 07:24 PM

Rats. Unless someone comes up with a better solution, file a support ticket at http://support.xara.com This is not right and they can help get this sorted.

**Steven Williams** · 02 November 2016, 08:44 PM

Ok, thanks, I will try that. I also checked with our webhost, they said they could find no problems on their end. I also tried WD12, but it had the same problem. Funny that Filezilla has no problem.

**Megalodon** · 08 November 2016, 09:35 PM

I have the exact same problem - FTP error: Timeout was reached.

I am on Windows7 64bit. I upgraded from Web Designer 9 Premium. Both are still on my machine. I just installed 11 Premium AND updated to the most recent version. The error does not go away. Using 9 Premium... it publishes without a problem. I never had WD10 premium, but 9 premium works fine. So... what is the problem here?