V12 Designer Download Issues

**katemoir** · 12 October 2016, 02:51 PM

Originally Posted by Boy

As I mentioned in the other thread about the Local Designs Gallery, I am happy with your honest massage. I didn't really trust the situation though because what does a server have to do with contents being removed from my computer?

Yet, today I tried anyway and, lo and behold, all the contents were removed again. There must be another problem!!!

I think this is what Marc means by "A further side-effect appears to be that any content downloaded after the first manifestation of the problem (i.e. while the checksums where broken) is also lost after the problem is fixed, because the local ‘blank’ checksum appears to be different from the corrected one. In other words, a second deletion could occur for files downloaded in that time." In other words you might have to re-download a second time. Also nb you should close the program and open it again before doing so. Hopefully that will work.

**Artyboots** · 12 October 2016, 05:36 PM

Originally Posted by katemoir

I think this is what Marc means by "A further side-effect appears to be that any content downloaded after the first manifestation of the problem (i.e. while the checksums where broken) is also lost after the problem is fixed, because the local ‘blank’ checksum appears to be different from the corrected one. In other words, a second deletion could occur for files downloaded in that time." In other words you might have to re-download a second time. Also nb you should close the program and open it again before doing so. Hopefully that will work.

Kate, my Online Content started working yesterday after Marc's fix. Today I've gone to check it, after seeing your notice and am getting the EPARSE error again and the catalogue won't load.

Please advice. Client out of patience.

A

**MarcP** · 14 October 2016, 08:37 AM

Originally Posted by Artyboots

Kate, my Online Content started working yesterday after Marc's fix. Today I've gone to check it, after seeing your notice and am getting the EPARSE error again and the catalogue won't load.

Please advice. Client out of patience.

A

Hi Artyboots, I've just got back from 2 days in Sweden so I've only just seen this. If you are still getting the error, could you private message me , or else if you already have a support ticket let me know the id.

Thanks,
Marc