Additional activation request

[BobMoyer]

How long does it usually take to get service from Xara support? I emailed sales at Xara support last Friday asking to reset my activations. I currently only have one version activated now (Xara Designer Pro X9) on a Win7 machine that is currently rendering some video and I don't want to tax the CPU any more than it already is. My second install was on a laptop that crashed/burned under Win10. I tried to install on a new laptop with Win10 and got the 'activations exceeded' message. As I mentioned, I filled out the form on Friday with all the requested information. On Monday (today) at 6 am eastern time, I got a response that they needed my serial number. I responded immediately with the number and I have not heard anything back. I was working on a project on Friday when the crash occurred and now Monday has come and gone and I have not been able to complete the project as I cannot install the software on my new computer. I did not think it would take this long to correct this error. Any idea how much longer it will take? This is my first contact with support from Xara and I am disappointed in the response time.

Bob

[zaphodeist]

You could download the 30 day trial and use that until you do get a response :-)

[BobMoyer]

I had posted on this board a few days ago about downloading an older version since I do not have the new 365 version. Rob posted a link for the older software and I downloaded it. I, too, thought it would let me run it as a trial but I get the 'register with serial number' window pop up and I can either register or exit program - that are my only choices.

Bob

Still waiting for a response from support....

[siran]

If I remember correctly you can deactivate it yourself (but only once within 30 days).
Got to xara.com
Click REGISTER / SIGN IN (to the top right of the window)
Sign in
Click My products
Scroll to your product and click Show activated devices
Click Deavtivate (next to the machine that has crashed)

Edit: Sorry, this might not work for Version 9.

[BobMoyer]

siran,

Thanks for the suggestion, but I do not have that option under my version. Must be something for the newer versions.

Bob

[Egg Bramhill]

V9 can have up to 3 installations on 3 seperate computers provided it's only for your use. If you downloaded V9 and get 'register with serial number', have you tried re-entering your serial number for V9? Xara may have already cleared it for activation without getting back to you.