Additional activation request

[BobMoyer]

siran,

Thanks for the suggestion, but I do not have that option under my version. Must be something for the newer versions.

Bob

[Egg Bramhill]

V9 can have up to 3 installations on 3 seperate computers provided it's only for your use. If you downloaded V9 and get 'register with serial number', have you tried re-entering your serial number for V9? Xara may have already cleared it for activation without getting back to you.

[BobMoyer]

Egg,
Yes, I have tried, just about 15 minutes ago and still doesn't work. I just can't believe this!! My only experience with their support and I get this....

Bob

[Big Frank]

their laughably broken activation process instead of steering people away from cracked software risks doing just the opposite

[handrawn]

activations are reset by the sales department

the correct proceedure is to go here: http://support.xara.com/index.php?/K...ed-activations

click on the link in the paragraph that applies, in this case ver10 and earlier, and fill out the contact form with you request

on the two occasions I had to do this, I received a reply within 24 hours

[I am sure there is actually a link or at least a reference to this knowlegebase artice in the dialog that comes up to tell you your activations have been exceeded in the program - but from memory I cannot remember details]

if this is what you have already done, then I am suprised it is taking so long - maybe the legacy versions now take a back seat.......

[BobMoyer]

Handrawn,

That was where I sent my initial request. After 3 (that's THREE) days, I finally got a reply from "Lewis" that they need my serial number for that version. I responded within the hour and that has been 24 hours ago. I can only assume that sales are so bad from their new versions that they intentionally are making it difficult or impossible to run their older programs so that you HAVE to upgrade. I don't mean to sound dissatisfied with the software, just extremely frustrated at this point with their response or lack of.

Bob

[BobMoyer]

As a follow up, at about 4AM this morning I finally received a reply from Xara support that they increased my activations. As soon as I wake up and get my morning coffee I will give it a try....here's hoping. Thanks for letting me vent.

Bob