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  1. #11
    Join Date
    Dec 2005
    Location
    Middletown, Delaware
    Posts
    163

    Default Re: Additional activation request

    As a follow up, at about 4AM this morning I finally received a reply from Xara support that they increased my activations. As soon as I wake up and get my morning coffee I will give it a try....here's hoping. Thanks for letting me vent.

    Bob

  2. #12
    Join Date
    Dec 2000
    Location
    Hautes Pyrénées, France
    Posts
    5,081

    Default Re: Additional activation request

    you're doing well at 4 days - the last time this happened to me it took exactly a week
    that's ridiculous if you've paid for and registered the product
    if the problem is the activation software screwing up then they should ditch it
    if the problem is the personnel available to deal with activation issues they should beef it up
    the people suffering these activation issues are paying customers
    its happened to me twice now but it wont happen again
    If someone tried to make me dig my own grave I would say No.
    They're going to kill me anyway and I'd love to die the way I lived:
    Avoiding Manual Labour.

  3. #13
    Join Date
    Aug 2015
    Posts
    4

    Default Re: Additional activation request

    I am on my third time now - currently waiting for sales to increase my limit.
    It is so frustrating. As a software developer, I have a habit of changing / trashing my machines on a regular basis.
    This makes me reticent to install my precious copy of DesignerPro.

  4. #14
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    38,140

    Default Re: Additional activation request

    Let us know how it turns out joyofduck
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






  5. #15
    Join Date
    Dec 2005
    Location
    Greenfield, WI USA
    Posts
    3,444

    Default Re: Additional activation request

    I have been waiting to hear from support re. activation for about 4 days now (I think). I am still using Xara Designer Pro 7. I have had it on different computers that would break down and I would install on the "new" one. All was well until I recently got the massive Windows 10 update. For some reason that made my Xara broken. I used to disk to "repair" the program but now it says I have exceeded the maximum number of activations. HELP? (PLEASE)
    -=Bob=-

  6. #16
    Join Date
    Mar 2009
    Posts
    3,546

    Default Re: Additional activation request

    Drifter, long time no see! Sorry I can't help you but perhaps Gary can alert someone at Xara/Magix.

  7. #17
    Join Date
    Jan 2001
    Location
    East Sussex, England
    Posts
    2,014

    Default Re: Additional activation request

    You can de-activate unwanted activations by going to the service centre at https://www.xara.com/us/servicecenter/

    You will need to log in to your Xara/Magix account and go to 'my products'
    Christine

    Software: XDPX9, WD9,WD10,XDPX10,WD11,XDPX11,XDP365

  8. #18
    Join Date
    Feb 2007
    Location
    UK
    Posts
    17,634

    Default Re: Additional activation request

    I'm fairly sure that does not apply to programs as old as version 7 - check the activation code - if it starts with P3 you can do what Christine suggests, if it starts with P2 [or anything else] then it pre-dates that system

    back in the day I would contact xara sales via the contact page when this happened and it would be sorted within 24 hours, but magix do that now I understand so you may need to contact them through support, and having already done that I suggest you keep chasing at regular intervals
    -------------------------------
    carpe diem
    carpo vitae

  9. #19
    Join Date
    Dec 2005
    Location
    Greenfield, WI USA
    Posts
    3,444

    Default Re: Additional activation request

    Hi all. The Magix site does not help. My version does start with P-2. I was hoping someone from here could give someone at support a little push or perhaps they themselves will read these posts and help me.
    -=Bob=-

  10. #20
    Join Date
    Feb 2007
    Location
    UK
    Posts
    17,634

    Default Re: Additional activation request

    this an old thread in off topic

    perhaps if you start a new thread in dear xara forum it will come to Rob-Xar's attention

    did you raise a support ticket with magix?
    -------------------------------
    carpe diem
    carpo vitae

 

 

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