Additional activation request

[zaphodeist]

You could download the 30 day trial and use that until you do get a response :-)

[BobMoyer]

I had posted on this board a few days ago about downloading an older version since I do not have the new 365 version. Rob posted a link for the older software and I downloaded it. I, too, thought it would let me run it as a trial but I get the 'register with serial number' window pop up and I can either register or exit program - that are my only choices.

Bob

Still waiting for a response from support....

[siran]

If I remember correctly you can deactivate it yourself (but only once within 30 days).
Got to xara.com
Click REGISTER / SIGN IN (to the top right of the window)
Sign in
Click My products
Scroll to your product and click Show activated devices
Click Deavtivate (next to the machine that has crashed)

Edit: Sorry, this might not work for Version 9.

[BobMoyer]

siran,

Thanks for the suggestion, but I do not have that option under my version. Must be something for the newer versions.

Bob

[Egg Bramhill]

V9 can have up to 3 installations on 3 seperate computers provided it's only for your use. If you downloaded V9 and get 'register with serial number', have you tried re-entering your serial number for V9? Xara may have already cleared it for activation without getting back to you.

[BobMoyer]

Egg,
Yes, I have tried, just about 15 minutes ago and still doesn't work. I just can't believe this!! My only experience with their support and I get this....

Bob

[Big Frank]

their laughably broken activation process instead of steering people away from cracked software risks doing just the opposite