FRAUD, or BAD BUSINESS?

Hello Kate, for a company that has been around a long time, you sure don't seem to care much for your customers. Tomorrow Morning, I will be dedicating my entire morning filing formal complaints with the proper authorities and the bank about your company's fraudulent activities. I have documented all correspondence since I regretfully purchased your substandard software and will not be satisfied until I am returned the money that was basically stolen from me, plus compensated for my time and hassles dealing with XARA. You people should really get out of business, because you don't have a clue how to run one.

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Dear Frank, I cannot help, but I have forwarded your email to our technical department, who I am sure will be able to advise you

Sincerely

Barbara

Barbara Casey, Customer Support
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Please help me to respond quickly by including all previous emails in your reply
---------------------------------
You can find instant answers to all the most frequently asked questions on our website at http://www.xara.com/support/
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-----Original Message-----
From: Frank Khoury [mailto:ufopro@msn.com]
Sent: 02 July 2003 11:06
To: Barbara Casey
Subject: Re: Sales query via website form


Barbara, Forgive me for my harshness, but I have been recently burned twice doing online business, so when a company doesn't respond to a problem using their software, I get a bit upset. I paid for and downloaded your menu maker four days ago. That went smoothly, but when I downloaded the templates, the download ended about half way. I have tried downloading the templates every possible way including e-mailing it. Nothing works. I have invested a whole lot of hours messing with this, with NO luck. I e-mailed you several days ago, but have heard nothing. I bought your software because I have several projects that I was going to use it for immediately after I downloaded it. Please advise ASAP.

Sincerely,

Frank J. Khoury
Intl. Director UFO Groups Network

http://www.UFO-Pro.com
http://www.ETtracker.com
http://www.UFO-Quest.com
http://www.UFOgroupsnetwork.org
http://groups.yahoo.com/group/UFOpro
----- Original Message -----
From: Barbara Casey
To: ufopro@msn.com
Sent: Wednesday, July 02, 2003 3:54 AM
Subject: RE: Sales query via website form


How can I help what is your address and what is your problem?

Sincerely

Barbara

Barbara Casey, Customer Support
---------------------------------
Please help me to respond quickly by including all previous emails in your reply
---------------------------------
You can find instant answers to all the most frequently asked questions on our website at http://www.xara.com/support/
---------------------------------

-----Original Message-----
From: Frank Khoury [mailto:ufopro@msn.com]
Sent: 02 July 2003 11:49
To: Sales
Subject: Sales query via website form


From: sales@xara.com

I wrote you several days ago regarding a problem with the software that I purchased from you. If you do not respond to me immediately, this will be considered FRAUD and I will take all steps necessary to establish legal actions against you and XARA.com

Hello Kate, for a company that has been around a long time, you sure don't seem to care much for your customers. Tomorrow Morning, I will be dedicating my entire morning filing formal complaints with the proper authorities and the bank about your company's fraudulent activities. I have documented all correspondence since I regretfully purchased your substandard software and will not be satisfied until I am returned the money that was basically stolen from me, plus compensated for my time and hassles dealing with XARA. You people should really get out of business, because you don't have a clue how to run one.

--------------------------------------------------------------------------------------------------------------------------------------

Dear Frank, I cannot help, but I have forwarded your email to our technical department, who I am sure will be able to advise you

Sincerely

Barbara

Barbara Casey, Customer Support
---------------------------------
Please help me to respond quickly by including all previous emails in your reply
---------------------------------
You can find instant answers to all the most frequently asked questions on our website at http://www.xara.com/support/
---------------------------------

-----Original Message-----
From: Frank Khoury [mailto:ufopro@msn.com]
Sent: 02 July 2003 11:06
To: Barbara Casey
Subject: Re: Sales query via website form


Barbara, Forgive me for my harshness, but I have been recently burned twice doing online business, so when a company doesn't respond to a problem using their software, I get a bit upset. I paid for and downloaded your menu maker four days ago. That went smoothly, but when I downloaded the templates, the download ended about half way. I have tried downloading the templates every possible way including e-mailing it. Nothing works. I have invested a whole lot of hours messing with this, with NO luck. I e-mailed you several days ago, but have heard nothing. I bought your software because I have several projects that I was going to use it for immediately after I downloaded it. Please advise ASAP.

Sincerely,

Frank J. Khoury
Intl. Director UFO Groups Network

http://www.UFO-Pro.com
http://www.ETtracker.com
http://www.UFO-Quest.com
http://www.UFOgroupsnetwork.org
http://groups.yahoo.com/group/UFOpro
----- Original Message -----
From: Barbara Casey
To: ufopro@msn.com
Sent: Wednesday, July 02, 2003 3:54 AM
Subject: RE: Sales query via website form


How can I help what is your address and what is your problem?

Sincerely

Barbara

Barbara Casey, Customer Support
---------------------------------
Please help me to respond quickly by including all previous emails in your reply
---------------------------------
You can find instant answers to all the most frequently asked questions on our website at http://www.xara.com/support/
---------------------------------

-----Original Message-----
From: Frank Khoury [mailto:ufopro@msn.com]
Sent: 02 July 2003 11:49
To: Sales
Subject: Sales query via website form


From: sales@xara.com

I wrote you several days ago regarding a problem with the software that I purchased from you. If you do not respond to me immediately, this will be considered FRAUD and I will take all steps necessary to establish legal actions against you and XARA.com

[jon spain]

Frank

Did you get an acceptable result? Please update; thanx

Jon

[gidgit]

Whoa... legal action? hmmm, over how much money are we talking about here? Does the end truly justify the means? I mean there are happy campers and disgruntled campers in most every software camp eh, but wow... this is kinda extreme eh...

Please allow me to further elaborate...

first off, I have bought many software titles which I sought to assist me in my ventures... some worked the way I had imagined, others did not... write em off, either and or... that's the beauty of our tax system eh... and don't expend anymore energy in that direction period...

Hey, come to think about it, Windows just never really lived up to what I expected either eh... durn thing is full of holes and crashed my machine over and over again... maybe I should seek legal council and go sue MS... yea right...

..... and the wisdom to know the difference....

[Mike Bailey]

.

[gidgit]

Beam me up scotty

[snafu]

ROFLMAO

I so much sypathize with this poor soul.....
BUT
if I reacted the same way as him (trying to take legal steps EVERY time some software was a piece of s**t and won every case), i'd be Bill Gates by now - money-wise...lmao

Best thing in such a case, cool down and book the whole thing in a file called "experience".
Otherwise - don't forget your heart pills....

Luv'n'Peace
Carsten aka SNAFU

[design]

ufopro,
I do not only symphatize with you, but I agree with you that legal action is approriate. Not only is the software less then advertised. Many purchasers never get the CD delivered at all. Xara has a habit of overcharging. They deal with problems in their own special way:

1. Complaints by email are simply ignored by Xara.

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How about this "customer service?"
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This is an automated response to your email sent to Xara Technical Support (support@xara.com) which explains the various help resources available from Xara.

*** Please note that your original email will not be read. ***

In order to offer a more efficient and timely level of technical support, 24 hours a day, 7 days a week we offer a range of online support services. A list of Frequently Asked Questions and answers can be found on our website at http://www.xara.com/support/. We aim to add to the site over time so that it is always as up to date as possible. Helpful advice by experienced users is also available in the TalkGraphics Xara forums (http://www.talkgraphics.com) and The XaraXone (http://www.xaraxone.com) website.
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This automated reply to complaining customers resulted in many complaints on this website. But Xara has found another solution to "solve" customer complaints:
2.Deleting complaints, and 3.closing subjects.

You are NOT the only Xara customer with serious complaints. Since Xara AT BEST does refer to this website for "service", does overcharge, does not deliver, how long would this company be around?

[ChasFred]

This all seems strange to me. I have purchased several Xara products. I have always recieved my CD's, and customer support has ALWAYS be Excellent for me. Maybe I just have good Karma.

Charlie in Phoenix

[Mandarin]

I can believe it.

I currently have chargeback requests being investigated for Xara transactions on my credit card. not for purchases I made and confirmed as such by th Xara Club statement.

However Xara said they could do nothing about it despite the clear evidence that it was a mistake.

My money will be refunded and they will be penalised for chargebacks.

Not really my idea as to how customer service should work.