Hello Kate, for a company that has been around a long time, you sure don't seem to care much for your customers. Tomorrow Morning, I will be dedicating my entire morning filing formal complaints with the proper authorities and the bank about your company's fraudulent activities. I have documented all correspondence since I regretfully purchased your substandard software and will not be satisfied until I am returned the money that was basically stolen from me, plus compensated for my time and hassles dealing with XARA. You people should really get out of business, because you don't have a clue how to run one.

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Dear Frank, I cannot help, but I have forwarded your email to our technical department, who I am sure will be able to advise you

Sincerely

Barbara

Barbara Casey, Customer Support
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Please help me to respond quickly by including all previous emails in your reply
---------------------------------
You can find instant answers to all the most frequently asked questions on our website at http://www.xara.com/support/
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-----Original Message-----
From: Frank Khoury [mailto:ufopro@msn.com]
Sent: 02 July 2003 11:06
To: Barbara Casey
Subject: Re: Sales query via website form


Barbara, Forgive me for my harshness, but I have been recently burned twice doing online business, so when a company doesn't respond to a problem using their software, I get a bit upset. I paid for and downloaded your menu maker four days ago. That went smoothly, but when I downloaded the templates, the download ended about half way. I have tried downloading the templates every possible way including e-mailing it. Nothing works. I have invested a whole lot of hours messing with this, with NO luck. I e-mailed you several days ago, but have heard nothing. I bought your software because I have several projects that I was going to use it for immediately after I downloaded it. Please advise ASAP.

Sincerely,

Frank J. Khoury
Intl. Director UFO Groups Network

http://www.UFO-Pro.com
http://www.ETtracker.com
http://www.UFO-Quest.com
http://www.UFOgroupsnetwork.org
http://groups.yahoo.com/group/UFOpro
----- Original Message -----
From: Barbara Casey
To: ufopro@msn.com
Sent: Wednesday, July 02, 2003 3:54 AM
Subject: RE: Sales query via website form


How can I help what is your address and what is your problem?

Sincerely

Barbara

Barbara Casey, Customer Support
---------------------------------
Please help me to respond quickly by including all previous emails in your reply
---------------------------------
You can find instant answers to all the most frequently asked questions on our website at http://www.xara.com/support/
---------------------------------

-----Original Message-----
From: Frank Khoury [mailto:ufopro@msn.com]
Sent: 02 July 2003 11:49
To: Sales
Subject: Sales query via website form


From: sales@xara.com

I wrote you several days ago regarding a problem with the software that I purchased from you. If you do not respond to me immediately, this will be considered FRAUD and I will take all steps necessary to establish legal actions against you and XARA.com