Xara, you seem to behaving like Santa's letters on the fire before Christmas. All you get is smoke.
Why is there a Dear Xara... Forum here when you don't have the courtesy of acknowledging you have read a Post in it?

Yes, people can raise a Ticket and this could be your stock answer but this would be better than nothing.

The difference the Forum offers to your customers is we can see how you treat us; the ticketing is a one-to-one engagement.

Acorn