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  1. #21
    Join Date
    Dec 2013
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    Default Re: Adding media file problem

    Quote Originally Posted by Rob-Xar View Post
    A little update I guess:

    Yes, MS released this update which caused the issue:

    https://support.microsoft.com/en-us/kb/3132372

    As mentioned in the article:
    "We are aware of limited application crashes that occur after this security update is installed on Windows 10."

    It has broken many things including Skype:
    http://www.infoworld.com/article/301...ail-games.html

    https://helpx.adobe.com/flash-player...ase_notes.html claims this was fixed on 1st Jan but MS need to roll out the fix to Win 8 and 10. Presumably it takes them a few days to build a windows update patch and run it through their release procedure.

    Any widget which has flash will cause this issue. For some reason YouTube is passing the flash version of their videos back to Xara which we're not sure why. mp3/4 widgets are flash which is why it is crashing when generating the preview. We will be pushing to have these use HTML5 as standard rather instead. Trying to embed Facebook videos will also result in a crash.

    Thanks
    Rob
    Rob,

    Thank you for the update. You mention MP3 and MP4 widgets will crash but does this include the issues with dragging a simple MP4 video file on to a page and will be addressed with an update from Xara?

  2. #22
    Join Date
    Nov 2013
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    Hertfordshire, UK
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    1,488

    Default Re: Adding media file problem

    Quote Originally Posted by mysteryspy2001 View Post
    Rob,

    Thank you for the update. You mention MP3 and MP4 widgets will crash but does this include the issues with dragging a simple MP4 video file on to a page and will be addressed with an update from Xara?
    Dragging an mp4 onto your document will create the widget to play it. We are waiting a fix from MS to fix the crashing so no patch for that but in order for mp3/4 files to use HTML5 first instead of flash we will need to release a patch. I can't say when this would be (if we can get it approved), releasing a patch is not an overnight feat.

    If you are desperate, you could remove kb3132372 from your system which would then work, however MS will install it again soon after. Details on how to do this are in the previous article.

    I myself had high hopes for Win10, but will shortly be returning to Win7 lol

  3. #23
    Join Date
    Dec 2013
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    21

    Default Re: Adding media file problem

    The following work around will enable you to hide the update in windows 10 and ensure it will not install again as a temporary measure. Here is the link from microsoft on how to hide the update from installing. There is a standalone program to hide the update. It has affected not only Xara but a lot of applications world wide

    https://support.microsoft.com/en-us/kb/3073930

  4. #24
    Join Date
    Dec 2013
    Posts
    21

    Default Re: Adding media file problem

    Good news everyone

    Microsoft just released another update to resolve the issue The update for today Jan 05 2016 is KB3133431.

    What i did was uninstalled the KB3132372 previous update and checked for another windows update and it installed one today dated Jan-05 2016 (KB3133431)

    Problem has now been resolved for all of the widgets and dragging Mp4 video on to a page.

    Here is the link for the latest update announcement

    http://www.groovypost.com/news/windo...-flash-player/
    Last edited by mysteryspy2001; 05 January 2016 at 10:51 PM.

  5. #25
    Join Date
    Dec 2013
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    21

    Default Re: Adding media file problem

    [QUOTE=mysteryspy2001;546285][B]Good

    Here is another link for news on the update

    http://news.softpedia.com/news/micro...s-498477.shtml

  6. #26
    Join Date
    Nov 2013
    Location
    Hertfordshire, UK
    Posts
    1,488

    Default Re: Adding media file problem

    Thanks mysteryspy2001

    Indeed it appears the problem is resolved however we will keep the report open and monitor the widgets / work towards moving away from flash.

    Apologies for all the inconvenience caused.

    Thanks
    Rob

 

 

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