Help Publishing

**LuckyPaws** · 12 August 2015, 09:24 PM

My website is not publishing properly. I've been told by ipage that my updates are not being sent to the correct folder (the folder where the domain points). What do I need to do to change this?

**Egg Bramhill** · 13 August 2015, 01:59 AM

Heather, you're starting a new thread on a problem you've already posted previously. Starting a new thread doesn't help solve the issue, just splits up the responses

**gwpriester** · 13 August 2015, 12:38 PM

Are you still using WD6 as shown in your profile?

I don't have this version installed any more. Newer versions have a Sub folder publish option. So if your web host says to publish to the sub folder index_html then you put that information in the box as shown in my screen capture.

If you are still using WD6 and such a box does not exist then I think you have to add the sub folder after FTP Host Address, ftp:mywebhost.com/public_html

I assume this is the advice they gave you in your other post?

**LuckyPaws** · 14 August 2015, 12:59 PM

Honestly, I posted again to get a new set of eyes on the issue because I'm incredibly frustrated. I have WD7 and WD10. I'm having trouble publishing with both. I don't know what happened, WD7 worked just fine until I tried publishing my new website with WD10.

**Egg Bramhill** · 14 August 2015, 01:06 PM

Heather, do you still have WD7 installed? If so look at the publish settings in there and duplicate them to WD10.

**LuckyPaws** · 14 August 2015, 01:27 PM

Originally Posted by Egg Bramhill

Heather, do you still have WD7 installed? If so look at the publish settings in there and duplicate them to WD10.

I do, the settings were the exact same when I first tried to publish my new site with WD10 and what resulted was my two websites mixing & matching (some stuff from old, some stuff from new on published version). So, then ipage restored an old version of my website in the mean time and told me to send it to a subfolder which resulted in nothing publishing at all in either WD7 or WD10. Neither version will publish changes.

**LuckyPaws** · 14 August 2015, 01:38 PM

Here is a complete run down of what has happened since Monday. Maybe that will help?

On Monday I attempted to publish my new website file (completely new) in my new WD10. I copied the ftp settings from the old web designer program and attempted to publish the site. What resulted was a mix of my old & new website (photos from both, nav bars from both all mixed up).

So, then I tried publishing my old website with WD7 & it went through as if it published, but nothing changed when I went online (after several tries at publishing). I thought maybe it was my browser (cache/cookies), but after talking with ipage it was showing that way for them as well, so when I was unable to quickly resolve the issue, I had someone with ipage restore an older version of my website, but they restored a version that was too old (dates from May), so all week I've had either a mix & match or old website up. At some point in here they suggested I point it toward a subfolder, which I tried but it didn't help (the files appeared in the subfolder, but nothing published).

Right now, my primary goal is to just get the dates correct on my old website. Once that is done, I can focus on dealing with the new website problem, I just can't continue with old information on my site.

**LuckyPaws** · 14 August 2015, 01:54 PM

Ok, so now ipage is finally really looking into this now. Maybe its on their end, not WD? They said there is an "intermittent cache issue" that they are looking into.

**Egg Bramhill** · 14 August 2015, 02:26 PM

One other thing I mentioned earlier that may be causing issues is you have 70 odd pages but each one is named the same as the on above, so you have two "home" pages, two "meet" pages, two "services" pages etc. This may well be causing big issues, you can't have two pages with the same name. They look like pages for desktop and mobile versions of your site, but you shouldn't mix the two in this manner. If you rename "home" to "index" both pages get renamed. If you delete the mobile version of "home" it deletes both versions.

I don't know how you've managed to get the two sites merged into one ???

**LuckyPaws** · 14 August 2015, 04:35 PM

Originally Posted by Egg Bramhill

One other thing I mentioned earlier that may be causing issues is you have 70 odd pages but each one is named the same as the on above, so you have two "home" pages, two "meet" pages, two "services" pages etc. This may well be causing big issues, you can't have two pages with the same name. They look like pages for desktop and mobile versions of your site, but you shouldn't mix the two in this manner. If you rename "home" to "index" both pages get renamed. If you delete the mobile version of "home" it deletes both versions.

I don't know how you've managed to get the two sites merged into one ???

I don't think I saw this mentioned earlier Egg. I don't recall exactly how I did it, but I followed steps from Xara's help section I believe for creating a mobile version of my website. Please don't tell me I need to recreate the entire website.