INSTALLATION IS STILL A NIGHTMARE

[BONES]

Every new version of Xara is a royal PITA to install and set up. Today, for example, I downloaded and installed the new version and once I verified it was all good I uninstalled the previous version. Now nothings works. It can't even find the default template to create a new document. So I must now uninstall it and reinstall. At least I didn't bother to spend my usual 15 minutes getting all the setting the way I like, as I now expect Xara to screw me over as much as possible.

Why can't we just install the new version over the old one and pick up all the settings? Every other application on the planet manages it, why can't Xara? I moan about this every year and nothing ever gets done about it. Even Microsoft is more responsive to user feedback.

[wizard509]

You can have as many versions installed at the same time, not really necessary to uninstall one unless you want or need to. I could be wrong but I don't think uninstalling one should effect the installation of a newer version. Even though you checked your download it could still have some error. If I were you I would uninstall it and clear any trace of the old one then download it again and try again. I know you purchased it but you may have to download the trial and plugin your serial number and register it and you should be golden.

[richinri]

I have had the same thing happen in the past. One should not have to keep an old version on a drive to have a new version work. Nor should a person have a problem getting a new version to work right after deleting an older version.

[Fin]

Totally agree with Bones--why must I redo all my settings? Why, every couple of years, do I have to remember where I wrote down the hotkeys to go from dark to light UI? Why do I have to scratch my head to remember the name of that program that fixes things Xara should have fixed ages ago--oh, yeah, xareg. And most of all why, oh why must I wait a MONTH to switch my second copy of Xara from one computer to another? I installed x11 on a one-month old computer. Two days later it died, taking Xara with it. Newer computer up and running in a day--Xara, way off in the distance. Loooong time to wait for something I own.

Other than that, all's good. Windows 10 working well, btw, with the 30-day Xara trial (which dis-includes several key features--grrrr.)

[handrawn]

contact sales - they will rest it for you if your computer died within the 30 day period see here: http://www.talkgraphics.com/showthre...404#post535404

with a working computer you do not need to wait 30 days, you can deactivate from the program help menu

as for the settings - well at least since it's a known problem you can make notes for next time, at least that is what I do

uninstalling a previous version has never upset the current version for me; that said, if some of the defaults, eg file type associations, were with the previous version, maybe it would

[wizard509]

contact sales - they will rest it for you if your computer died within the 30 day period see here: http://www.talkgraphics.com/showthre...404#post535404

with a working computer you do not need to wait 30 days, you can deactivate from the program help menu



as for the settings - well at least since it's a known problem you can make notes for next time, at least that is what I do

uninstalling a previous version has never upset the current version for me; that said, if some of the defaults, eg file type associations, were with the previous version, maybe it would

Agree.

[BONES]

as for the settings - well at least since it's a known problem you can make notes for next time, at least that is what I do

I don't need to make notes. I have had to do it so many times over the last 20 years that I can practically do it blindfolded. That's what makes it so infuriating.