Photo & Content Widgets

[rafsgrafx]

Greetings all.

I first checked around the forum; making sure this topic has been covered before. If by chance it has, my apologies up front.

I upgraded to XWD 11 Premium last week. Once loaded, registered and ready to play, I noticed that except for one feature, the widget and add-on gallery appears with the options as samples / previews and not fully functional.
The Xara page: http://www.xara.com/us/web-designer/templates/#themes clearly states these features are included in the Premium version.
Has anyone else encountered this? Am I missing something or need to submit something to Xara to activate these widgets? Uninstall, re-download and start from scratch?

I submitted a support ticket early last week but to date, still no reply. Ideas or suggestions will be great appreciated.

Thank you kindly.

[Egg Bramhill]

Do you mean the Page Elements & Widgets Rafs? Try right clicking over your XWD11Premium desktop icon & Run As Administrator. This often clears issues like this. You only need to do it once.

[rafsgrafx]

Specifically, the slideshow and accordion features which on the Xara website appear showing a white letter 'P' within a green box indicating they're included with the Premium version.
I'll have to give the 'Run As Admin' option a whirl. In previous versions (8, maybe 9) I had no issues with any of these add-ons.

Thanks loads for the input!

[rafsgrafx]

I tried this but no results. What frustrates me is that I've contacted Xara three times through their customer support option with no reply to date. I received the XWD 11 Premium program disk in the mail. I'm considering a clean re-install from the disk but seriously doubt that would have anything to do with the issue but I'm willing to try anything. I'm spit-balling at this point.

I'm a long time customer of Xara and MAGIX products, going back to the mid 90s. I used to get much better customer support but I feel it's gone down hill.

[Egg Bramhill]

Let's try some very basics here Rafs.

This is a screen grab of my Design Gallery. Can you supply one of yours?

[madmonkfish]

As I'm browsing around trying to find out why the new TaskPilot slideshow widget has stopped working (I posted a thread on it), I saw this and thought I'd do a grab of my Design Gallery.

All of mine work (well, apart from the TaskPilot widget, that did, but doesn't now)... but, for that you need to create a TaskPilot account.

[Egg Bramhill]

This may help Rafs:

http://www.talkgraphics.com/showthre...D-11-Prem%20#5

[rafsgrafx]

Hi Egg.
First of all, thanks for taking interest and providing support.

Second, man do I feel embarrassed! I guess I didn't drill deep enough and simply glazed over the layers. I do have the features I was searching for. They were right under my big schnoz all the time.
I'm rusty - working in Wordpress for the past two or so years. Saw the XWD11 upgrade and had to go for it. Need to rekindle the fire.
¡Gracias amigo!

[Egg Bramhill]

No need to feel embarrassed, we've all been there. Glad you got it sorted. Just a shame Xara support was so poor!