Update corrupt error

**Merlin_AZ** · 30 August 2014, 03:44 PM

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I'm trying to update to the latest version and it keeps telling me the update is corrupt.

Also, when starting a new site using the default Vue template, the header background isn't showing up like it shows on the template Xara site.
It's white/missing, instead of the button color going across the whole page.
Is it a bug?

**Egg Bramhill** · 30 August 2014, 03:59 PM

Hi Merlin,

It looks to me like your opening the Design Gallery and hitting the import button. If I do this I get the same results (but no update corrupt message). What happens if you double click on the website thumbnail? It opens correctly for me.

**Egg Bramhill** · 30 August 2014, 04:01 PM

Also have you tried the More button / Update in the DG? It may help if you Run as Administrator.

**Merlin_AZ** · 30 August 2014, 04:28 PM

Thanks Egg!
I was dragging the index page of the site onto the workspace area.
When I double-click the thumbnail, it imports correctly.

I attached the error message I'm seeing when I try to update the program from Help > Check for updates...

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**Xlogic** · 08 March 2015, 03:15 AM

Was this update issue resolved? I am also getting the "update is corrupt" error message after downloading/running the 38 MB file from Help > Check for updates. Attached error message....Thank you!

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**Merlin_AZ** · 08 March 2015, 06:42 PM

Never resolved through the program update.
I opened a support ticket and they emailed me a link to download the latest version.

**Xlogic** · 08 March 2015, 09:42 PM

Thank you Merlin. Will open ticket for latest version.

**steve.ledger** · 08 March 2015, 10:23 PM

Pretty sure the latest version is always available from the Xara site.
Rather pointless having old versions there that you must then update immediately after installation.

**Xlogic** · 08 March 2015, 11:52 PM

Steve - I was not able to find the update on the Xara site. Downloading the 38 MB file via the "Help > update" tab is no problem, running it is where the error is occurring. I'm guessing a conflict with a previously installed Windows update but don't know which one so a ticket is in order. Thank you for responding.

**steve.ledger** · 09 March 2015, 12:02 AM

I'm talking about the latest version on the Xara site. Not update patches.
Which is what I read as being sent to Merlin_AZ.

Uninstall your version, download latest version from the Xara site.
► http://www.xara.com/us/designer-pro/download/