Has anyone having a problem with FX plugins on 32 bit Designer Pro 9x?

Every time I try to use the plugins, I get "Access violation exception at 0x156D3F60" and it won't let me continue? I get this message everytime.

I have sent this to XARA support twice and has been in the Que for 2 weeks?

I have reinstalled the product several times without success!

Any help here would be appreciated... frustrated.