Photo & Graphic Designer9 Will not intall from CD

[A Wrigley]

Just received the cd for Photo & Graphic Designer 9 tried to install it and just got this massage. Running windows 7 any ideas much appreciated.

[handrawn]

sounds like you should try installing it as administrator

might also be an AV or UAC issue if that doesn't work

[steve.ledger]

See similar from a MAGIX user:
► http://www.magix.info/us/how-come-im...ge.791807.html

[A Wrigley]

Thanks for advice Steve & Handrawn but no luck tried running as Administrator and with anti virus off, it starts to load which takes about 3 seconds and then says 'installation has been completed successfully press finish to complete the set up program'. And then I just get the message posted earlier.

[Albacore]

I would raise a ticket with Xara as at the moment their replies are quite speedy.

[handrawn]

I guess after installing it you could try running it as administrator - if that works then you only need do it once - if not then I'd agree with Peter about support ticket

[one other thought - is your UAC [user account control] set higher than default - if so you might try resetting that]

[PeteS]

Please follow this Xara support article for that error http://support.xara.com/index.php?_m...articleid=3060

[A Wrigley]

@ PeteS Tried this support article made no difference same result before.

@ Handrawn when I change the UAC and reboot computer it says 'preparing desktop' and then logs me in as a temporary user and I have to use a earlier restore point to get my log in profile back.

I've submitted a ticket to xara.

Thanks to all for your quick responses and help.

[PeteS]

What is 'Secondary Logon' currently set to in your services list?

I mean both the startup type and is it currently started/stopped/disabled etc?

[PeteS]

Sorry, ignore that I mis-read the error message. That solution won't help you're right. It's not to do with the Secondary Logon service.