A picture = 1,000 words.
Can you post an image of the logo/and or your traced AI image?
You might have selected the Outline option in Xara 3D. I don't have Xara 3D Maker installed at the moment but as I remember the is an icon with an O that is outlined. And I think it is in the Extrusion tab. If that is selected, un-select it and see if you have a solid shape.
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