Hi Folks, can anyone help or suggest a way to sort this problem out.

I bought Designer Pro X, installed it on my windows 7 pro computer and used the content installer and pan studio installer - problem is my design gallery its nearly empty of files! I have now run the content installer over 10 times and a few more files pop into the design gallery folders. But most are still empty. I raised a ticket about this and I was asked a few questions but since then no response from Xara. I have uninstalled and reinstalled the program, run the content installer and repaired the program many times with little success. I have no fancy firewall or other security software that would stop these files loading.

This is also very unlike Xara software as I have been buying their software for over 10 years now and upgraded every year and any ticket I have raised in the past has had a prompt reply and successful outcome.

Anyone else have this problem or a idea why its happening and how to get content into the design gallery folders?

Thanks

Mike