trial won't install_ windows web installer error

[shokan22]

When I try to install XPD7, I get this error:

"The installation package could not be installed.

Cause: The Windows Installer Service could not be accessed. This can

occur if you are running Windows in safe mode, or if the Windows

installer is not correctly installed. Contact your support personnel

for assistance (1601)

File path: J\Documents and Settings\Administrator\Local

Settings\Temp\mgzyfuo980go\product\Xara_Photo_Grap hic_Designer_7_en-GB_

setup.ms_"

I saw the note at Xara trial download page about registry protection needing to be turned off. What would be a typical program that would be interfering with the install? I have TuneUp Utilities, Avast Anti-Virus. Can't think of anything else I might have in this category. Should I turn both off?

I have WinXP SP3 32bit.

Thanks.

[gwpriester]

You might try to install with those two programs disabled. But then afterwards remember to enable them.

[shokan22]

You might try to install with those two programs disabled. But then afterwards remember to enable them.

Disabled everything in TuneUp Utilities and Avast Anti-Virus. Didn't work and I get the same error message. This is the first time I've gotten such a msg when trying to install something. Don't know what else to try here.

[handrawn]

is it blocked in your firewall?

[shokan22]

nope

[handrawn]

is the windows installer service disabled on your computer?

you can check by going to

control panel > administrative tools > services

and scrolling down until you get to it

[shokan22]

is the windows installer service disabled on your computer?

you can check by going to

control panel > administrative tools > services

and scrolling down until you get to it

Yes, I've tried that before. Automatic, Manual and Disabled don't make any difference.

[handrawn]

http://support.microsoft.com/kb/315353

[David.P]

I have the exact same problem. Done everything that is said in the above MS knowledgebase article. Even re-installed the Installer, with no avail.

Below is a screenshot. Note that the error comes up when the Installer tries to remove something (probably some previously installed Xara product -- that however has been uninstalled already in my case).

http://666kb.com/i/byvy9wy0vk5ncc874.png

I suppose this is some weird over-sensitive copy protection system going awry here.

I really need this program working now!

Thanks already
David.P

[handrawn]

what does the message say in english, bitte