Template Installation Keeps telling me I'm still locked..

**Steatf** · 12 July 2011, 04:25 PM

Hi All,

I have just installed WD7 onto a new PC I had to buy, it is utilising windows 7. I have unlocked and re-registered the software and it seems to work OK but when I download the Template pack it downloads but says that " The installation is only possible after unlocking Xara Web Designer 7 premium ".

What have I missed please.

Kind Regards
Steve

**handrawn** · 12 July 2011, 05:02 PM

maybe the old 'right click and run as administrator' routine which you should only need to do the once

**Steatf** · 13 July 2011, 01:10 AM

Hi Steve,
Thank you for your response but I have tried that and also setting the properties. This message seems to be coming from the XARA software. Any other thoughts..
Kind Regards,
Steve

**ShapeShifter** · 13 July 2011, 02:09 AM

How are you getting the template installer?

Unlocked copies of WD7 will show the download link under Help>Download templates
Trial versions will not.

If this is how you are getting the installer, then obviously there's a problem because without an unlocked copy you wouldn't even be able to get the installer in the first place.

Open a ticket with xara at support.xara.com

If you are getting the installer by some other means, then you might be trying to install the templates for the wrong version. (for example you say you installed WD7 but the error message mentions WD7 'Premium')

**Steatf** · 15 July 2011, 10:57 AM

Thanks for that ShapeShifter. I am doing it through the help as I have unlocked the software. I'll just put a ticket in as you suggested.
Thank you for your help
Kind Regards,
Steve

**Seremi** · 19 November 2011, 10:44 PM

I´m watching for a reply also.

Help> Download Templates >the installation is only possible after unlocking Xara web Designer 7 Premium

WHY ?

**Soquili** · 20 November 2011, 05:48 AM

Originally Posted by Seremi

I´m watching for a reply also.

Help> Download Templates >the installation is only possible after unlocking Xara web Designer 7 Premium

WHY ?

Why Not? Only someone that has actually purchased and unlocked the application should be allowed to download and use the templates.

**yjs** · 01 January 2012, 07:55 AM

I'm having the same problem, using Windows 7. No problem with templates etc. in Web Designer Premium 7. But I just upgraded from Xtreme 5 to P&G Designer 7 and keep getting a message saying that the installation of the templates in P&G Designer 7is only possible after unlocking. The programme recognises that I'm a registered user. I'm running as an adminitrator, tried reinstalling, rebooting.. I'll submit a support request, but am working to a tight deadline and would be grateful if anyone here knows of a way to install templates manually (or any other workaround - preferably not involving too much downloading, as I'm on the road using mobile broadband - and the downloading has already put me on the wrong side of the mobile broadband fair use policy...) Many thanks.

**yjs** · 01 January 2012, 10:24 AM

Well, I tried another reinstall and this time it worked. The only difference I can recall was preceeding this reinstall by some not-too-polite words sworn at my computer....

Originally Posted by yjs

I'm having the same problem, using Windows 7. No problem with templates etc. in Web Designer Premium 7. But I just upgraded from Xtreme 5 to P&G Designer 7 and keep getting a message saying that the installation of the templates in P&G Designer 7is only possible after unlocking. The programme recognises that I'm a registered user. I'm running as an adminitrator, tried reinstalling, rebooting.. I'll submit a support request, but am working to a tight deadline and would be grateful if anyone here knows of a way to install templates manually (or any other workaround - preferably not involving too much downloading, as I'm on the road using mobile broadband - and the downloading has already put me on the wrong side of the mobile broadband fair use policy...) Many thanks.