What a mess ... Designer Pro 6 templates

**mikerawlinson** · 01 July 2010, 09:31 PM

I have just downloaded the updated Designer Pro6 with the new templates and plugins......
All i get now is a violation warning and the prog will not open at all ....
What a mess .even when i tick all the boxes when i first opened it they still came up when i next started the prog ....then when I used the plugin it all goes wrong .

I am going back to the old one I think ........

Mike

**Soquili** · 01 July 2010, 09:34 PM

Mike what plugins? The new release provides bug fixes and the ability to download templates.

**steve.ledger** · 01 July 2010, 09:36 PM

Thread moved to: Technical Support >

**mikerawlinson** · 01 July 2010, 09:38 PM

The prog started ok ......but when i tried the plugins (chrome) i got the violation

Now the prog will not start ....it keeps going to the violation and then shuts down .

so frustrating after waiting all this time.

Mike

EDIT..... I am running the repair at the mo to see if i can get it to open.

**mikerawlinson** · 01 July 2010, 09:43 PM

Just run the repair and the violation still stops the prog from running ..

Dumping the prog now ..... not impressed.

and now I have used 2 installs out of my allocated installs .

Mike

**steve.ledger** · 01 July 2010, 09:59 PM

Originally Posted by mikerawlinson

and now I have used 2 installs out of my allocated installs .

You may install on the same hardware many times. The limit is 3 home PC's.

Have you also logged a support ticket with Xara?

**mikerawlinson** · 01 July 2010, 10:07 PM

Have you also logged a support ticket with Xara?[/QUOTE]

Is there any point as i did see a 20 day response time in the technical forum

I have uninstall it now ....

Where is the old download now .can i still get it ?

Mike

**mikerawlinson** · 01 July 2010, 10:23 PM

Just done a complete reinstall and I am still getting the same violation message and just shuts down .
I am now going to do a system restore.

really not happy .

How can i get a refund.

Mike

**Odat** · 01 July 2010, 11:06 PM

Shot in the dark: If you had the option set to back up open documents on close and reopen them on startup, it may be crashing because it's opening the document with the plugin that causes the crash.

If that's the case and someone here knows the registry tweak to turn that option off (it's on by default I think) that may solve your startup crash problem.

**mikerawlinson** · 01 July 2010, 11:15 PM

Yes that sounds right.....as i did a reinstall and it opened ok ..as soon as I tried the plugin it gave me the violation message.
and after that I couldn't open it at all ....like you suggest it is opening the same file with the plugin.

Hopeless.

I have done a system restore and i am back with old Designer 6

Mike