Xara Xtreme and Xara Xtreme Pro 5.1.2 update

[Mark (theKeeper)]

Guys, i have an unusual problem here with this update.

I went for the update from within XX5 and i get a couple error windows come up. First one is a "failed to contact..." error; but XX has complete authorization to use the internet connection. This doesn't stop the download/install process though.

However... after the install is downloaded and 'completed' (not really), i get this last error window which then reverts the update completely. Check the attached image for the specific issue.

I've never seen this before and i'm not sure what it might mean; aside from the obvious.

Any thoughts? I'd like to get this update installed, it has a lot of improvements. And yes, i have the CD and installed off of it and have reg'd and unlocked the app already.

Thanks guys, i appreciate your time.

Mark...

[steve.ledger]

I have reported this Mark, but what language is your system set to?

[Squeaky]

I can't install at all :-(
I'm running windows 7 32bit and when I try to update via extremes menu the app hangs with a white box in the middle of the screen. If I kill it via the task manager I birefly get a Xara info box before that vanishes.
I've tried running as admin with antivirus off and added Xara to the firewall exceptions but no change. It is a registered CD version.

Anyone got any other ideas?

[Soquili]

Hi Squeaky,

At what point does the white box appear?

Does the download of the update work and the white box appear when the install begins? Or does the white box appear before a connection to Xara.com is made?

[Squeaky]

It happens right after I click 'Update program' in the help menu So I don't even get to the download.

[amoore]

I get the "Fail to connect" message also, but then the update proceeds normally.

[EJ]

I went through the update procedure last night and it went through to XX5.1.2.10703 flawlessly. I am using WinXP and was going from XX5.1.0.9131.
Erik