Why is XXP5 Spiking the CPU Usage?

**Sofa King** · 30 October 2009, 07:12 PM

Hi All,

I just ran into a new problem with XXP5. Every now and then the application is spiking the CPU usage and then ultimately bombs forcing me to Ctrl Alt Del and stop the application. I have 512 megs on the grfx card and 4 gigs of memory.

Does anybody have any idea why XXP5 would be spiking the CPU?

Thanks

SK

**steve.ledger** · 30 October 2009, 07:22 PM

Could you tell us a little more about your system?
Are you using a quad-core or dual-core system?
Which operations in Xtreme are you using when the spiking occurrs? Is it flash animation previews (for example)?
Which security suite is running on your PC?

**Sofa King** · 30 October 2009, 07:59 PM

I have a quad core and I'm running VIPRE Enterprise security.

Here are the PC Specs:

Dell Precision T3500

E5520 Processor 2.26GHz 8M 5.86GT/s

4GB, DDR3 non-ECC SDRAM Memory1066MHz, 2X2GB

512MB PCIe x16 ATI FirePro V5700 Dual Monitor DVI + 2DP

C1 All SATA Hard Drives Non- RAID for 1 Hard Drive

Windows XP PRO SP3 with Windows Vista

Integrated Intel chipset SATA 3.0Gb/s controller

**steve.ledger** · 30 October 2009, 08:01 PM

Which operations in Xtreme are you using when the spiking occurrs? Is it flash animation previews (for example)?

**maxtrac** · 30 October 2009, 08:41 PM

Try running the machine on safe/diagnostics mode. Make sure first that no other software is interfering with Xara.

Instructions are available at support.microsoft.com

**Sofa King** · 09 November 2009, 05:37 PM

Hi All,

Sorry for the delay in response. Most of the spikes / crashing happens when I'm dealing with a multi-page layout.

I'll create a new page or copy an existing one and then I the CPU spikes, I get a runtime error and everything stops.

I hope this helps.

**perseus** · 09 November 2009, 07:05 PM

I have experienced the same problem when I have a multipage design and click in utilities.

**Sofa King** · 10 November 2009, 06:53 PM

I just opened a file that had 3 pages. I went to scroll thru the pages and XARA completely bombed out all the way to the desktop. We tried looking at the "event logs" to find out why XARA crashed and there was no record at all. Nothing to indicate XARA was even open.

I have worked with XARA for a LONG time and it has always been solid as a rock. But I am getting really frustrated with this issue.

Can anybody help at all? Is it a application or hardware error?

EDIT - the other issue is that "sometimes" if XARA bombs out when a file is active, I cannot reopen the file rendering it useless. What is going on?

**Sofa King** · 10 November 2009, 06:57 PM

Originally Posted by perseus

I have experienced the same problem when I have a multipage design and click in utilities.

Hi P,

Can you recreate the error or is it intermittent?

**antimix** · 10 November 2009, 10:39 PM

Hi,

can you post a XAR drawing with exact instructions on HOW TO CRASH IT ?

If other users would either be able to crash XARA, it would probably be a software error, otherwise it could be a windows or Hardware driver problem of your PC.

It could help.

Cheers

antimix