So far nothing has worked. I did uninstall. This time I downloaded first the .pdf owner's manual. Went to the website vs. the link in the email. The reinstallation had the 30 day extension of the trial in it already. And it has been now about a half an hour since I copied and pasted the serial number. I'll just let it do its thing but I have never seen anything take so long. It's been 25 minutes so far LOL!

Tech support asked me what error messages..., there were none, but Dad gave them that yesterday. It just hangs up in a animation of the Walmart symbol but that stopped too at 7:00 if you look at it as the hour hand on the clock that is.

I'm sure this will get sorted out. Just frustrating.

Thanks for the help, however.